Field Support Engineer

The Role:

Seeking a motivated and technically skilled Field Support Engineer to support the installation, commissioning, maintenance, and troubleshooting of electric vehicle (EV) charging infrastructure.

This role combines hands-on fieldwork with technical support, customer interaction, and coordination with internal teams and external service partners. The successful candidate will help ensure charging systems operate safely, reliably, and efficiently.

Key Responsibilities:

• Install, configure, and commission AC and DC EV charging equipment across domestic and commercial sites.
• Perform preventive maintenance, fault diagnosis, repairs, and technical upgrades on EV charging systems.
• Troubleshoot hardware, software, network connectivity, user access, and payment-related issues.
• Provide first- and second-level technical support through phone, email, and ticketing systems.
• Conduct site surveys and prepare installation, site readiness, and compliance documentation.
• Support customers and partners with remote troubleshooting, technical guidance, and product training.
• Monitor support cases, service tickets, supplier issues, and equipment returns through to resolution.
• Coordinate with engineering teams, suppliers, contractors, and other stakeholders to resolve complex technical issues.
• Maintain accurate records of installations, maintenance activities, repairs, replacement parts, and support cases.
• Carry out site visits as required to meet service-level agreements (SLAs).
• Follow all applicable electrical safety procedures, site regulations, and environmental practices.

Skills and Experience:

• 3+ years of practical experience in field service, electrical systems, telecommunications, solar energy, EV charging, or a related technical discipline.
• Relevant diploma, certification, or qualification in Electrical Engineering, Electronics, Mechatronics, or a related field.
• Valid electrical qualification or licence, as required by local regulations.
• Good understanding of AC electrical systems, wiring diagrams, and electrical testing equipment.
• Familiarity with routers, modems, Wi-Fi, network connectivity, and basic IT troubleshooting.
• Experience with EV charging equipment and commissioning procedures is an advantage.
• Knowledge of OCPP, EV charging management platforms, and mobile or web-based applications is desirable.
• Valid driving licence and willingness to travel to customer locations.
• Ability to work independently, solve technical problems, and work safely in varied site environments.
• Strong communication, organisation, and customer service skills.

What We're Looking For:

We are looking for a proactive, customer-focused professional who enjoys hands-on technical work, problem-solving, and supporting customers in a fast-growing technology sector.

If you have a technical background and are interested in contributing to the development of EV charging infrastructure, we'd love to hear from you.