Field Support Officer

Job summary

We are seeking a proactive and technically inclined Field Support Officer (FSO) to provide on-site operational and technical support to merchants and agents within the assigned territory. The successful candidate will be responsible for the deployment, installation, maintenance, and performance of POS terminals.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Deploy, install, and configure POS terminals at merchant locations.
• Provide prompt on-site technical support and resolve terminal-related issues.
• Conduct routine visits to merchants to ensure optimal device performance.
• Troubleshoot basic hardware, software, and network-related issues.
• Replace faulty terminals and manage terminal inventory within the assigned territory.
• Train merchants on the proper use of POS terminals and transaction processes.
• Ensure compliance with company operational standards and policies.
• Monitor transaction performance and escalate unresolved issues appropriately.
• Prepare and submit daily and weekly field activity reports.
• Support merchant onboarding and documentation where required.
• Maintain positive relationships with merchants and agents within the assigned territory.

Requirements:

• Minimum of OND, HND, or B.Sc. in any relevant field.
• 1–2 years of experience in field operations, technical support, POS support, or a related role is preferred.
• Basic understanding of POS systems and electronic payment solutions.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage an assigned territory effectively.
• Willingness to travel within the assigned territory as required.

Benefits:

• Transportation allowance
• HMO
• Pension

Location: Jakande, Lekki, Lagos State.

Remuneration: NGN 75,000 Monthly