Field Support Representative

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.

We are hiring a Field Support Representative based in Australia (applications from all Australian states are acceptable) to provide technical advice and service assistance to customers and Authorized Service Facilities within assigned geographic regions of responsibility for all matters and situations regarding Textron Aviation products. Maintain customer goodwill by being the first line of support and primary point of contact for Textron Aviation customers and the customer’s personal advocate by addressing all issues concerning their aircraft.

JOB RESPONSIBILITIES:

• Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company.

• Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact.

• Must be able to convey working systems knowledge on all models of Textron Aviation products and are encouraged to broaden working knowledge by attending maintenance training on a regular basis.

• Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.

• Must be able to deal with ambiguity and handle issues covering a variety of situations.

• Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customers’ expectations.

• Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.

• Maintains an overall understanding of the pulse of the aviation community for respective regions by; communicating with customers, sales, maintenance and marketing vendors within region of responsibility.

• Actively participate in trade shows and technical events within assigned geographic regions.

• Assist the aircraft sales organization and Textron service center organization with prospect and customer contacts, providing technical support as necessary.

• Represent Textron Aviation and department at supplier meetings and operator conferences, preparing high-quality verbal/visual aid presentations as required.

• Develop strong relationships within regional customer base and be available 24/7.

EDUCATION/ EXPERIENCE:

• Required:

• Bachelor’s degree required in Aviation management or related field

• Minimum 7 yrs of aircraft structural repair, customer support, or relative aircraft maintenance experience required

• Demonstrated leadership attributes and capabilities

Preferred:

• Prior Customer Service, Service Center, or Field Service experience

• A&P certificate or equivalent

• Pilot's license

QUALIFICATIONS:

• Strong organizational abilities, including follow up to multiple issues with multiple resources

• Computer Skills

• Valid Driver’s License

• Must be able to travel worldwide, sometimes on short notice.

• Self-motivated, disciplined, and able to meet department objectives

• Able to recommend support equipment requirements and spares inventory levels for fixed based maintenance operators.

Applying

If this job aligns with your aspirations, please click APPLY and upload your cover letter addressing the selection criteria and your motivation for applying, along with your resume.

Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, be able to pass a pre-employment medical and drug and alcohol screening.

Ability to abide by the Company's Fitness for Work Policy, including random and at cause Drug and Alcohol screening.

You must have the right to live and work full time in Australia to apply for this position.

Please do not call our office, our reception team cannot assist with application enquiries. We are not accepting applications from recruitment consultants.