Field Support Specialist

Description:

Field Support Specialist

Join the Restech Fleet! We're on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities:

• Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
• Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
• Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
• Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
• Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:

• Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
• Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
• Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
• Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:

• Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
• Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
• Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
• Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

Requirements:

Car/Truck with current insurance and good driving history.

• Networking:
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Basic to intermediate knowledge of firewalls, routers, and switches.
• Desktop and End-User Support:
  • Proficiency in troubleshooting Windows and macOS operating systems.
  • Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
• Server Administration:
  • Basic to intermediate knowledge of Windows Server administration.
  • Familiarity with Active Directory, user management, and file/print services.
• Security:
  • Knowledge of basic cybersecurity principles and best practices.
  • Experience with antivirus and endpoint protection solutions.
• Backup and Recovery:
  • Understanding of backup solutions and procedures.
  • Experience with data recovery and restoration.
• Remote Monitoring and Management (RMM):
  • Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).
  • Experience with monitoring and maintaining client systems through RMM platforms.
• Mobile Device Management:
  • Experience with mobile device setup, configuration, and troubleshooting.
• Hardware and Software Installation:
  • Proficiency in installing and configuring hardware and software.
  • Experience with software deployment and updates.
• Customer Service:
  • Strong communication and interpersonal skills.
  • Ability to explain technical issues to non-technical users.
• Documentation:
  • Ability to create and maintain accurate documentation of incidents, solutions, and procedures.