Field Support Technician

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Field Support Manager, the Field Support Technician (FST) is an infield representative responsible for supporting large and small supermarket and industrial customers. The FST will conduct store/site visits, inspections, troubleshooting, and repair within assigned locations. The following are the essential duties and responsibilities you can expect to do:

Essential Responsibilities:

• Inspect the installation of equipment for proper leveling, sealing, piping, and refrigeration practices.
• Observe the operation of mechanical and electrical components
• Assist installers in troubleshooting and diagnosing electrical and refrigeration problems on-site and via telephone support
• Provide feedback and design ideas to improve the installation, operation, or appearance of our equipment
• Complete paperwork and reports as required
• Attend regional and national meetings for Zero Zone field personnel
• Other duties as assigned

Requirements for Effective Performance:

• A technical degree or certification in related field and 3-5 years of related experience in service and repair in the refrigeration industry
• Experience with industrial refrigeration applications and installation of refrigerated cases, methods and techniques are a plus
• Travel required

Skills/Abilities/Specifications:

• Experience with CO2
• PLC, CPC, Micro-Thermal, Danfoss, RDM and other control packages
• Troubleshooting refrigeration systems
• Experience with wiring schematics and troubleshooting electrical systems
• Understanding of network and communication systems
• Ability to positively interact with customers, clients, and co-workers

Behavioral & Environmental Requirements:

• Regularly required to stand or walk; talk or hear; use hands to finger, handle, or feel objects, tools, or controls; and lift and/or move up to 70 pounds usually from the floor to waist level, up to 20 feet away
• Frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 75 pounds, usually from the floor to waist level, up to 20 feet away
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Requires the use of safety glasses and steel-toed safety shoes
• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers, and supervisors: maintaining a positive work atmosphere