Field Support Technician

We are looking for a proactive and customer-oriented Field Support Technician to provide on-site IT support to end users in a manufacturing and office environment. The ideal candidate will be responsible for troubleshooting hardware, software, network connectivity, and end-user technology issues while ensuring business continuity and adherence to service level agreements (SLAs).

This position offers the opportunity to work in a dynamic enterprise environment, supporting critical business operations while collaborating with regional and global IT teams. The role provides exposure to end-user computing, infrastructure support, operational technologies, and continuous service improvement initiatives.

Key Responsibilities

Provide on-site technical support for incidents and service requests related to hardware, software, endpoint devices, and basic network connectivity issues.

Support end users with Microsoft Office applications and corporate software solutions.

Install, configure, and maintain desktops, laptops, peripherals, and endpoint devices.

Deploy and manage standard workstation images, including operating system configuration, security tools, patches, and endpoint protection.

Perform software deployment, patch management, and endpoint lifecycle maintenance.

Conduct preventive and corrective maintenance activities on IT equipment.

Configure and troubleshoot mobile devices, including smartphones, tablets, and iPhones.

Support printers, barcode scanners, handheld devices, label printers, and industrial tablets.

Troubleshoot basic wired and wireless network connectivity issues and coordinate escalation when necessary.

Support critical production and operational workstations to ensure uninterrupted business operations.

Configure and support video conferencing, teleconferencing, and meeting room equipment.

Perform user administration activities, including account creation, password resets, unlocks, and access management according to approved procedures.

Support large-scale IT deployments, user onboarding activities, and operational changes.

Maintain technical documentation, knowledge base articles, and operational procedures.

Collaborate with internal IT teams to improve service quality and user experience.

Participate in on-call support rotations when required.

Required Qualifications

2 to 3+ years of experience in IT Support, Field Support, Deskside Support, or Service Desk environments.

Experience supporting Windows-based environments and end-user computing devices.

Knowledge of hardware troubleshooting, software installation, and endpoint management.

Experience with Microsoft Office Suite and standard corporate applications.

Understanding of Active Directory user administration and account management processes.

Experience supporting mobile devices and endpoint peripherals.

Basic understanding of LAN/WAN networking concepts, Wi-Fi connectivity, and troubleshooting.

Familiarity with ticketing systems and ITIL-based support processes.

Strong customer service and problem-solving skills.

Very good English communication skills.

Availability to work on-site in Pando and to support the assigned shift schedule.

Experience supporting manufacturing, industrial, or plant-floor environments.

Knowledge of EDR/Antivirus solutions and endpoint security management.

Experience with device imaging and deployment tools.

ITIL Foundation Certification.

Experience supporting video conferencing and collaboration technologies.

Other Considerations:

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.

Applications will be evaluated in accordance with Law 19.691, Article 8.