Field Support Technician

Job Overview
We are seeking a proactive and technically skilled Field Support Technician to join our dynamic team. In this role, you will be the frontline expert providing essential technical support and troubleshooting assistance directly at client sites or remote locations. Your energetic approach will ensure swift resolution of hardware, software, and network issues, empowering users to operate efficiently and confidently. This position offers an exciting opportunity to apply your technical expertise in a fast-paced environment, delivering exceptional customer service while maintaining the integrity of IT infrastructure across diverse settings.

Responsibilities

• Deliver on-site and remote technical support for hardware, software, and network issues, ensuring minimal downtime for end-users
• Troubleshoot computer hardware components, operating systems (including Windows), and peripherals such as mobile devices and printers
• Manage help desk tickets efficiently using help desk systems, documenting issues, solutions, and follow-up actions clearly
• Support computer networking tasks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewall configurations such as Meraki devices
• Assist with Active Directory management for user account setup, permissions, password resets, and account deactivation
• Conduct equipment troubleshooting and repairs, including hardware replacement and software reinstallation to optimize performance
• Collaborate with team members to analyze system issues using analysis skills and provide detailed technical troubleshooting support for complex problems

Experience

• Proven experience in IT support or desktop support roles with a focus on troubleshooting hardware and software issues
• Familiarity with help desk systems for ticket management and customer support tracking
• Strong understanding of computer networking concepts such as LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting techniques
• Hands-on experience supporting Windows operating systems and mobile devices in diverse environments
• Knowledge of Active Directory management and computer management tools to administer user accounts and permissions effectively
• Demonstrated ability to communicate technical information clearly to non-technical users with excellent customer service skills
• Ability to analyze problems quickly and implement effective solutions in a fast-paced setting

Join us if you’re passionate about delivering top-tier IT support with energy and precision! This role is ideal for tech-savvy professionals eager to make a tangible impact by ensuring seamless technology operations across various client environments. We value proactive problem solvers who thrive under pressure while providing exceptional customer experiences.

Pay: $22.00 - $25.00 per hour

Benefits:

• Flexible schedule

Work Location: On the road