Field Support Technician

Job Overview

We are seeking a proactive and technically skilled Field Support Technician to join our dynamic team. In this role, you will be the frontline expert responsible for delivering comprehensive IT support directly at client sites, ensuring seamless operation of hardware, software, and network systems. Your energetic approach will help troubleshoot issues efficiently, provide exceptional customer service, and maintain the integrity of IT infrastructure across multiple locations. This is an exciting opportunity for someone passionate about technology and eager to make a tangible impact by resolving technical challenges in real-time.

Responsibilities

• Provide on-site technical support for hardware, software, and network issues, ensuring minimal downtime for clients
• Troubleshoot and resolve equipment problems related to computers, printers, mobile devices, and peripherals
• Assist with computer management tasks such as user account setup, Active Directory management, and permissions configuration
• Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS settings, VPN connections, firewalls, and switches
• Manage customer support tickets efficiently using help desk systems; document issues and resolutions clearly
• Perform routine maintenance and upgrades on IT equipment to optimize performance and security

Requirements

• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting
• Familiarity with Microsoft Office applications, Microsoft Windows Server, Active Directory management, and help desk systems
• Knowledge of computer networking concepts such as TCP/IP, LAN/WAN architecture, DNS configuration, VPN setup, firewalls, and TCP protocols
• Experience supporting operating systems including Windows (Windows 10/11), macOS, and Linux distributions
• Ability to troubleshoot hardware issues related to computers, peripherals, mobile devices, and other IT equipment
• Excellent communication skills with a customer-focused approach to problem-solving
• Strong analysis skills to diagnose complex technical issues quickly and accurately
• Valid driver’s license with the ability to travel between client sites as needed

Join us as a Field Support Technician where your technical expertise fuels operational excellence! Your dedication will ensure our clients’ IT environments run smoothly while you grow your skills in a vibrant team environment committed to innovation and service excellence.

Pay: $32.25 - $36.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person