Field Tech Specialist

Job Summary

Position Overview and General Duties

We are currently seeking a Field Tech Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Provides direct supervision to a team of operational or professional-level team members, ensuring alignment with operational and project objectives.
• Leads analytics and data validation efforts to research, rationalize, and confirm the accuracy of financial totals associated with DWS DLS motions.
• Performs validation and reconciliation of Salesforce (SFDC) IDs, ensuring accurate linkage between opportunities and financial results.
• Identifies scenarios where SFDC IDs are missing or misaligned, and develops appropriate justifications to ensure DWS receives due credit for executed DLS motions.
• Sets and communicates clear expectations for work outcomes, monitors performance, and ensures accountability across the team.
• Manages a medium-sized field service team and/or supplier relationships, ensuring consistent service delivery standards.
• Regularly coaches and mentors team members, fostering both technical and analytical capabilities within the team.
• Reviews team performance and outputs, including operational delivery as well as data accuracy and reporting quality.
• Collaborates with leadership to drive process improvements, particularly in financial tracking, reporting accuracy, and system alignment (e.g., SFDC).
• Ensures the team consistently meets defined performance, operational, and data accuracy metrics.