Field Technical Advisor

General Summary: The field technical advisor provides on-site preventive and corrective maintenance service, including installation of assigned equipment.

Essential Job Accountabilities:

• Perform necessary support and preventative maintenance of assigned equipment.
• Install and troubleshoot assigned equipment for new Customers and extensions for existing customers.
• Provide training and ongoing support to customers, sales, and other in-house support staff.
• Act as a customer liaison and help resolve customer issues.
• Drive customer retention and loyalty for Hydro Inc. to increase our long-term profitability.
• Gather customer information, including product and business information.
• Proactively identify customer dissatisfaction with Hydro, Inc. products and services and resolve customer problems promptly.
• Identify sales leads and feed information back to Hydro Sales.
• Collecting and documenting competitive information.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Extensive knowledge of high-energy pumps and pumping applications, along with proven sales abilities.
• Strong working knowledge of OEM pumps and pumping equipment.
• Excellent written and verbal communication skills.
• Strong analysis and judgment skills.
• Works well in a team environment.
• Demonstrates patience and the ability to work with customers under any circumstances.

Requirements and Qualifications:

• Minimum 5 years of field or shop experience working on high-energy pumps and pumping equipment.
• High school diploma and a clean legal record are essential.
• Cross-OEM experience is a major plus.
• Previous aftermarket sales experience.
• Good general computer application skills, particularly in Microsoft Office.