Field Technical Coordinator

1. Position Profile

Position: Field Technical Coordinator
Location: Head Office, Islamabad
Reporting To: Manager Technical/Project Manager / Head of Operations

Primary purpose:
Site Survey, coordinate field technical teams, monitor maintenance jobs, control service requests, ensure timely response and closure, maintain customer communication and provide accurate technical/operational reporting to management.

2. Education

Minimum:

• Diploma of Associate Engineering (DAE Electrical) or equivalent technical qualification.
• Diploma/certification in maintenance, electrical systems, or project management

3. Experience: 3–5 years relevant experience

Preferable candidate with experience in:

• Electrical maintenance coordination
• Field service operations
• Multi-site maintenance
• Technical helpdesk/service desk
• Facilities/electrical maintenance
• Telecom power maintenance
• Banking/ATM/branch maintenance
• Industrial or commercial electrical services

4. Technical Knowledge

Candidate have working knowledge of common electrical systems used in bank branches, offices, and other commercial sites, such as:

Power Systems

• UPS
• Batteries
• Generators
• ATS/AMF panels
• Distribution boards
• MCCB/MCB/ACB
• Electrical panels
• Transformers, where applicable
• Earthing
• Lighting systems
• Power distribution

Troubleshooting

The candidate should understand how to coordinate troubleshooting for:

• Power failure
• UPS failure
• Battery backup problems
• Generator issues
• Tripping
• Voltage-related problems
• Lighting failures
• Panel faults
• Cable faults
• Earthing issues
• Repeated breakdowns

The person should be capable of understanding a technician's diagnosis and determining whether the issue requires remote guidance, field visit, specialist support, spare parts, or escalation.

5. Field Team Coordination

This should be one of the highest-weighted competencies.

The candidate should be able to:

• Assign jobs to technicians
• Dispatch the nearest/most suitable technician
• Monitor technician movement and job status
• Track response and resolution times
• Coordinate emergency calls
• Arrange backup manpower
• Follow up open complaints
• Ensure timely job closure
• Verify technician reports
• Coordinate leave/absence coverage
• Escalate delays to management

6. Banking Sector Understanding

Banking-sector experience is highly desirable because branch operations are time-sensitive and customer-facing.

The candidate should understand the importance of:

• Minimum disruption to banking operations
• Branch opening/closing schedules
• Restricted-access areas
• Security protocols
• Coordination with branch managers
• Planned shutdown approvals
• Emergency response
• ATM availability, where included in the contract
• Confidentiality and professional conduct
• Strict adherence to client procedures

A technical coordinator should understand that a power problem at a bank branch can affect customers, ATMs, servers, security systems and daily banking operations.

7. SLA / KPI Management

The candidate should understand service-level monitoring.

Typical KPIs include:

KPI

Measurement

Response Time

Time from complaint to technician response

Resolution Time

Time from complaint to restoration

Complaint Closure

% closed within SLA

PM Completion

% completed as scheduled

Repeat Complaints

Number/%

Technician Productivity

Jobs completed per technician

Site Availability

%

Customer Complaints

Number/trend

Pending Jobs

Aging analysis

Emergency Response

Compliance with emergency SLA

The coordinator should be able to identify SLA breaches before they become client complaints.

8. Ticketing / Helpdesk / ERP Skills

This position should have good computer skills.

Required:

• MS Excel
• MS Word
• Email
• ERP/CMMS/service-management system
• Ticket/work-order management
• Daily operational reporting

The candidate should be able to maintain:

Complaint Received → Technician Assigned → Technician On-Site → Diagnosis → Material Required → Repair → Client Confirmation → Closure

Advanced Excel skills such as VLOOKUP/XLOOKUP, Pivot Tables, filters, dashboards and conditional tracking would be an advantage.

9. Reporting

The Field Technical Coordinator should prepare or consolidate:

Daily

• Open/closed complaints
• Technician deployment
• Emergency calls
• Pending jobs
• SLA status
• Material requirements

Weekly

• PM progress
• Breakdown analysis
• Aging report
• Technician productivity
• Repeat complaints

Monthly

• SLA/KPI dashboard
• Branch/site performance
• PM compliance
• Breakdown trends
• Customer complaints
• Manpower utilization
• Material/spare requirements
• Improvement actions

10. Client Coordination

The employee may need to coordinate with:

• Bank branch managers
• Regional managers
• Bank engineering/facility teams
• Security personnel
• Client helpdesk
• Internal Project Manager
• Field supervisors
• Technicians
• Procurement/Stores
• Vendors

The candidate must demonstrate professional communication and escalation discipline.

They should not make commercial or contractual commitments without proper authorization.

11. Preventive Maintenance Coordination

The coordinator should know how to:

• Maintain the PM calendar
• Generate technician assignments
• Track planned vs completed jobs
• Follow up missed PMs
• Verify service reports
• Track critical assets
• Escalate equipment requiring corrective action

12. Spare Parts Coordination

The candidate should coordinate with procurement/stores for:

• Critical spares
• UPS batteries
• Breakers
• Fuses
• Contactors
• Relays
• Cables
• Electrical accessories
• Generator consumables, where in scope

They should identify material-related delays and escalate them promptly.

13. HSE & Compliance

Basic knowledge of:

• Electrical safety
• PPE
• Isolation procedures
• LOTO
• Safe working practices
• Incident reporting
• Risk assessment
• Emergency response

14. Behavioral Competencies

Look for someone who is:

• Highly organized
• Strong in follow-up
• Technically sound
• Good communicator
• Calm under pressure
• Customer-oriented
• Strong in escalation
• Good at multitasking
• Results-oriented
• Honest and disciplined
• Able to work extended hours during emergencies
• Comfortable coordinating geographically dispersed teams

What We Offer

• Competitive salary package
• Professional growth and career development
• Exposure to power and energy projects
• Dynamic and professional working environment
• Performance-based growth opportunities

How to Apply

Interested candidates meeting the above criteria are invited to submit their updated CV with the subject line:

CV for Field Technical Coordinator – Islamabad

Email: [email protected]
Last Date to Apply: 16th October, 2026

Only shortlisted candidates will be contacted.

Work Location: In person