Field Technical Staff

About the role

Field Technical Staff act as the company's frontline for device deployment, installation, and on-site technical support at client locations. This role focuses on hands-on setup and troubleshooting of biometric and time & attendance devices, field coordination, and ensuring all equipment is properly installed, maintained, and documented.

Key responsibilities

• Set up devices like phones and tablets so they're ready for use and meet client needs
• Troubleshoot problems with devices — whether it's a software glitch or a hardware issue
• Update and maintain a list of devices and where they are being used
• Properly dispose of devices that are no longer needed, following safety and company guidelines
• Keep clear records of how things are done and update processes
• Show teammates or users how to use their devices correctly and safely
• Ensure work follows company policies and tech-related rules or regulations

About you

• Graduate of BS Electronics Engineering, BS Information Technology, BS Computer Science, or any related technical course
• 1–3 years of hands-on experience in IT support, networking, or device installation
• Proficient in networking and basic IT troubleshooting — LAN/VPN, router and switch configuration
• Hands-on experience with electronics, device wiring, power supply troubleshooting, and hardware-level repairs
• Familiar with remote support tools such as AnyDesk or TeamViewer
• Valid driver's license; able to drive a 4-wheel vehicle for independent field deployment
• Self-driven and able to work with minimal supervision
• Trustworthy and responsible
• Adaptable and eager to learn new technologies and systems
• Good communication and problem-solving skills