Field Technical Support

Key Responsibilities   :

1.      On-Site Installation and Maintenance

·        Install and configure software solutions, hardware and network systems at client locations

·        Perform routine maintenance, updates and troubleshooting of installed systems

·        Ensure all installations comply with company standards and client requirements

2.      Technical Support and Troubleshooting

·        Diagnose and resolve software, hardware and network issues on-site

·        Provide training and guidance to school staff on using the installed systems

·        Work with the Technical Support Lead and Development Team to resolve complex issues

3.      Customer Service and Relationship Management

·        Act as main point of contact for technical issues at client locations

·        Maintain a professional and customer-focused approach in all interactions

·        Provide feedback to improve system usability and client experience

4.      Documentation and Reporting

·        Maintain detailed records of on-site visits, issues encountered, and resolutions provided

·        Report recurring technical problems to the Technical Support Lead for further action

·        Assist in creating user manuals and troubleshooting guides for clients

5.      Equipment and Inventory Management

·        Ensure all necessary tools, devices and software are available for on-site work

·        Keep track of company-owned equipment deployed at client sites

·        Report any damaged or missing equipment to management

Qualification   :

·        Bachelor’s Degree in Computer Science, Information Technology or other related courses

·        Basic networking and troubleshooting knowledge

·        Strong problem-solving and analytical thinking.

·        Excellent verbal and written communication

·        Patient, reliable and customer-service oriented

·        Ability to document technical issues clearly and accurately

·        Valid driver’s license and ability to drive a four-wheeled vehicle and/or motorcycle