Field Technical Support Engineer

About the role:

The Field Technician (FT) Support Engineer role at an IoT company specializing in smart locker solutions involves pro on-site technical assistance, maintenance, and repair services for hardware and IoT devices. The tech will ensure optimal functionality of smart locker systems, troubleshoot issues, and deliver excellent customer service. This position requires strong technical skills, problem-solving abilities, and the capability to work independently in the field.

Key responsibilities:

• Install, configure, and maintain smart locker systems at customer sites.
• Perform diagnostics and troubleshooting to identify and resolve hardware and software issues.
• Conduct routine maintenance and preventive measures to ensure system reliability.
• Respond promptly to service calls and customer inquiries, providing professional and courteous support.
• Educate customers on the proper use and maintenance of smart locker systems.
• Maintain strong customer relationships through effective communication and follow-up.
• Implement hardware and software upgrades to enhance system performance and functionality.
• Work with the engineering team to apply modifications and improvements to the existing installation.
• Manage inventory of spare parts and tools necessary for fieldwork.
• Maintain detailed records of service activities, including work orders, service reports, and feedback.

Qualifications:

• Associate degree or equivalent in Electronics, IT, or a related field.
• Proven experience as a field technician or in a similar technical support role, preferably in an IoT or hardware-focused company.
• Strong technical knowledge of hardware systems and IoT devices.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Must have driver license and can drive motorcycle and 4 wheels vehicle.
• Basic knowledge of operating systems such as MAC OS/Linux/Windows.
• Basic Electronics knowledge and Electrical.
• Knowledgeable in bash scripting and automation.