Field Technical Support Engineer

We are hiring a Field Technical Support Engineer to provide on-site technical support for:

Position : Field Technical Support Engineer

Location: Delhi

Region: Northern states of India.

Responsibilities:

• Support the Sales Team with on-site customer visits to resolve product and application-related issues.
• Provide hands-on product demonstrations and simulations for customer applications.
• Develop lab and test equipment for simulation of customer’s applications and performing product warranty evaluation.
• Respond to customer queries via phone, email or in-person interactions.
• Travel across India to support our growing customer base.

Qualification:

• Engineering degree in Electronics, Electrical, Instrumentation, Mechatronics or related fields.
• 4+ years of experience in an industrial environment preferred.

Hands-on experience with:

• PLC programming and interfacing of field devices, Vision Sensors, Vibration testing equipment, and lab test equipment.
• Experience of working with various industrial protocols like Ethernet IP, PROFINET, Modbus TCP, EtherCAT.
• Installation and integration of IO-Link devices and Software.
• Strong Analytical and problem-solving skills.
• Excellent communication skills to provide customers with value-added support that makes the team at ifm unique in the sensor business.
• Strong computer skills, including proficiency in Windows, with experience in ERP/CRM systems preferred.
• Demonstrated ability to work effectively in a team environment and work independently, managing multiple priorities.

Why join ifm?

• Comprehensive onboarding and continuous technical training (including at our corporate HQ in Pune)
• Exposure to cutting–edge automation technologies
• Opportunity to work closely with industry leaders across India

Head Office : ifm electronic India Pvt Ltd., WH Towers, Shinde Nagar, Bavdhan Pune 411021