Field Technical Support Engineer (Robotics Events, Project-Based)

Client Description

Company Description: A leading information and communications technology service provider based in Hong Kong, delivering comprehensive telecommunications, broadband, media, and enterprise solution services.

Location: Various locations across Hong Kong

Nature: Renewable Contract (Project-based)

Job Description

• Provide onsite first-line technical support and basic troubleshooting for robot deployments at community events and project activities.
• Work closely with the robot vendor technical personnel and internal project teams to ensure smooth onsite operations and equipment functionality.
• Perform pre-event equipment checks, connectivity tests, system configuration, setup, and post-event shutdown or dismantling.
• Monitor robot operations, network connectivity, and system status continuously during events.
• Coordinate with venue representatives, project teams, and vendor technical personnel on operational and technical matters.
• Identify and perform initial diagnosis of technical issues according to established technical procedures and guidelines.
• Maintain records of technical incidents, troubleshooting actions, and outstanding issues, and submit basic service reports.
• Escalate complex or unresolved technical issues, hardware repairs, and core firmware problems to designated vendor teams.

Job Requirements

• Diploma, Higher Diploma, Associate Degree or above in Information Technology, Computer Engineering, Electronic Engineering, Telecommunications, or a related discipline.
• 1 to 2 years of experience in IT support, field support, desktop support, or event equipment support is preferred.
• Basic technical knowledge of Windows PC and macOS operations, LAN and Wi-Fi connectivity, IP addressing, and computer hardware troubleshooting.
• Hands-on experience with equipment setup, onsite testing, robotics, IoT devices, AV equipment, or smart devices is an advantage.
• Strong problem-solving skills, ability to remain calm under pressure, and capacity to perform basic troubleshooting independently.
• Excellent communication and interpersonal skills to collaborate effectively with project teams, vendors, and venue personnel.
• Strong sense of responsibility, punctuality, and customer service orientation.
• Fluent in spoken Cantonese with basic communication skills in English and Putonghua.