Field Technical Support Executive

"Why Join Sparsa Digital?

At Sparsa Digital, we are one of India’s leading digital signage companies, with 11+ years of experience and continuous growth. We are present in 180+ cities, managing 25,000+ digital screens and serving 250+ top brands. Our team of 250+ professionals ensures seamless digital experiences across industries.

Key Responsibilities:

1. Task Allocation & Planning

● Ensure 100% timely allocation of daily/weekly tasks to the field team.

● Maintain proper tracking of workload distribution for balanced productivity.

● Optimize routes and schedules to reduce idle time and travel costs.

2. Data Accuracy & Reporting

● Validate and update all field task details (CMS status, Asset Mapping, etc.)

before assignment.

● Ensure zero discrepancies in backend data shared with field teams.

● Generate and circulate daily/weekly/monthly Reports with 100% accuracy.

3. Field Visit and Team Coordination

● Maintain smooth communication between field team, backend, and clients. Visit to client locations as and when required

● Ensure timely resolution of field team escalations and dependencies.

● Track attendance, task completion, and performance of field staff.

4. Quality & Compliance

● Monitor adherence to client SOPs, SLAs, and compliance requirements.

● Implement quality checks to ensure correct documentation and closure of

tasks.

● Maintain >98% compliance in backend updates before client submission.

5. Issue Escalation & Resolution

● Ensure escalated issues from the field are acknowledged within 1 hour and

resolved within the agreed TAT.

● Track repeat issues and provide preventive solutions.

● Document and close all escalations with root-cause analysis.

6. Productivity & Cost Efficiency

● Ensure backend planning leads to >90% task completion rate by the field

team.

● Contribute to cost savings by optimizing manpower utilization and travel

planning.

7. Client & Internal Communication

● Share timely updates with clients regarding task progress, delays, and

closures.

● Ensure proactive follow-up with field teams to avoid client escalations.

● Maintain high client satisfaction

8. Process Improvement & Training

● Identify gaps in field and backend coordination and suggest improvements.

● Train field teams on updated processes, tools, and compliance requirements."

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person