Field Technical Support Specialist

Position Overview:

C.C. JENSEN is seeking an energetic and motivated Field Technical Support Specialist to join our innovative team in Houston, TX. At C.C. JENSEN, we believe in taking great care of our employees with our excellent benefits package, so that, in turn, you can take great care of our customers and the company's long-term success. This position works closely with the Customers, Outside Sales, Technical Team in Denmark, and Sales Support Teams.

Position Description:

The Field Technical Support Specialist will work with our customers and the sales team to find solutions and provide technical services and support to resolve customer issues. Along with identifying opportunities where we can provide new products and services that will add value to our customers.

Responsibilities:

• Provide service and technical support for our oil filtration systems and work with the customer, Sales team, and our technical team in Denmark to resolve issues, both mechanical and electrical.
• Travel to customer sites to service existing and commission new systems.
• During site visits, review the customers’ facilities for other opportunities for our products; collect necessary data, and report findings back to the appropriate salesperson.
• When not traveling, the specialist will work remotely, providing customer technical and sales support. Contact customers regarding new systems and ensure successful startup and operation.
• Assist with other company needs when needed.
• Actively participate in customer training and manage projects.
• Collaborate with the sales team to capture new business.
• Develop a strong understanding of the CJC® product and service portfolio to confidently explain benefits, answer questions, and support customer decisions.
• Be a major contributor to the company goals and significantly support the mission.
• This job description is not exhaustive and may be updated at any time.

Required Qualifications:

• Strong mechanical device knowledge – such as motors, gearboxes, hydraulic systems and turbines, etc.
• Experience troubleshooting and repairing electrical control systems. Including (re)programming PLC controls and network configuration.
• Competency with Digital Multimeters, Tachometers, and Oscilloscopes is required.
• A quick learner who proactively utilizes our training and development resources.
• Relationship/Communication Skills - Strong oral and written communication; quick to develop rapport with customers face-to-face.
• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities and adapt to new ideas and constant changes.
• The candidate must feel comfortable in the dynamic atmosphere of an international organization, working with our internal teams, OEM, end users, and international clients.
• Bachelor’s or associate degree in a technical fieldor 3+ years’ experience in a technical support role preferred.
• Ability to lift to 75 lbs.
• Willingness to travel up to 75% both domestically and internationally.
• After-hours work may be required to complete service calls or projects and respond to customer requests.
• Must have a valid driver's license and a driving record in good standing.
• Strong computer skills are required.
• Must take pride in their work.

Great Benefits:

• 100% Company paid Health, Dental, and Vision plans
• 401(K) Retirement Plan with Company contribution up to 10% of your salary
• Healthy work-life balance with Paid Holidays and Time Off
• Company truck/van provided for local business travel
• Company Cell phone

C.C. JENSEN, Inc. is a subsidiary of C.C. JENSEN, A/S in Denmark, a family-owned company that has been doing business for over 70 years. We are a global leader in the manufacturing of Offline Oil and Fuel Filtration. We understand that our success comes from talented team members. Join our dynamic and growing team, where your greatness can shine. You can read more about us at: www.ccjensen.com.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Mechanical knowledge: 3 years (Preferred)

Location:

• Houston, TX 77079 (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person