Telera Systems Inc

Overview
Technical support agents provide customer support to diagnose and resolve internet, TV and VOIP home phone related issues. Rep will be required to communicate with customers over the phone, email and live chat, in a professional manner. Rep will also be involved in scheduling technical support visits to be performed by installers. Excellent spoken and written knowledge of English required. Free internet, TV and phone service available while employed by the Company and as long as the Rep is within the service area.
Field technicians go to customer's homes to install services and replace equipment that needs to be replaced.
Additional Requirements:
Live within the GTA and surrounding area.
Minimum of 1 year telecom technical support experience and experience using TPIA is also required.
Minimum of 1 year Field Technician installing Internet services and providing equipment support.
Excellent customer service skills.
Work remotely from home and in the field when needed as a temporary fill in for field techs. Vehicle to be provided by Company for field days.
Summary
In the role of Technical Support, you will be essential in delivering high-quality support and customer service to our clients. Your core skills in technical troubleshooting, Sales and excellent customer service will enable you to resolve issues efficiently. You will also utilize your premium skills and service management tools to enhance service delivery. With a strong emphasis on communication and collaboration, you will ensure a seamless experience for users while contributing to the overall success of our support team in a fast-paced environment.
The successful candidate will also have Field Technical experience.
Pay: From $20.00 per hour
Work Location: Remote

Field Technician and Inbound Technical Support Representative

Field Technician and Inbound Technical Support Representative

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