Field Technician

Job Summary

We are looking for a Field Technician to handle installation, maintenance, troubleshooting, and repair of ISP network connections, including FTTH and fiber-optic networks. The technician will be responsible for ensuring timely service delivery and maintaining network quality at customer locations.

Key Responsibilities

• Install and activate FTTH broadband connections at customer premises.
• Perform fiber optic cable laying, routing, termination, and basic splicing.
• Configure and troubleshoot ONT/ONU, Wi-Fi routers, and customer-premises equipment (CPE).
• Identify and resolve internet connectivity, signal, and network-related issues.
• Perform fiber testing using power meters, VFL, OTDR, and other relevant tools.
• Attend customer complaints and service requests within the assigned SLA.
• Carry out preventive and corrective maintenance of the access network.
• Check fiber signal levels and identify cable cuts, attenuation, and connectivity issues.
• Coordinate with the NOC, L2/L3 teams, and installation teams for complex technical issues.
• Maintain proper records of installations, complaints, materials, and completed jobs.
• Ensure safe handling of fiber cables, tools, equipment, and company assets.
• Follow company safety procedures and technical standards.
• Travel to customer and network locations as required.

Required Skills

• Basic knowledge of FTTH, GPON, fiber optics, LAN, WAN, and networking.
• Knowledge of IP addressing, DHCP, DNS, and basic router configuration.
• Ability to use fiber testing and troubleshooting tools.
• Good problem-solving and customer-handling skills.
• Willingness to work in outdoor/field conditions.
• Ability to work independently and as part of a technical team.

Qualification

• ITI / Diploma / 12th / equivalent technical qualification.
• 0–3 years of experience in ISP, FTTH, telecom, broadband, or networking field.
• Freshers with relevant technical knowledge may also be considered.

Additional Requirements

• Willingness to travel within the assigned service area.
• Two-wheeler and valid driving licence preferred.
• Good communication and customer service skills.
• Ability to work in shifts, weekends, or emergency maintenance situations when required.

Key Performance Areas

• Timely completion of installations.
• First-time resolution of customer complaints.
• Network/service quality.
• SLA compliance.
• Proper utilization of materials and tools.
• Customer satisfaction.

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Field service: 1 year (Preferred)

Language:

• Tamil (Preferred)

Work Location: In person