Field Technician

About the role

Hiessence Consumer Goods Trading is seeking a skilled and reliable Field Technician to join our dynamic team. This is a full-time position based in Pinagbuhatan, Pasig City, Metro Manila. As a Field Technician, you will be at the forefront of our operations, providing essential technical support and maintenance services directly to our customers. This role is crucial to ensuring that our products and services operate at optimal levels whilst maintaining the highest standards of customer satisfaction. You will work independently in the field, troubleshooting issues, performing maintenance tasks, and delivering professional service that reflects our commitment to excellence.

Key responsibilities

• Perform preventive maintenance to ensure optimal diffuser performance and prolong equipment lifespan.
• Diagnose and repair electrical, mechanical, and electronic faults in smart aroma diffuser systems.
• Inspect, clean, and replace diffuser components such as atomizers, pumps, tubing, nozzles, and other serviceable parts.
• Respond promptly to technical service requests, warranty claims, and equipment concerns.
• Conduct routine testing to verify diffuser functionality, scent output, and system performance.
• Maintain accurate service reports, maintenance records, and installation documentation.
• Educate customers on the proper operation, cleaning, and basic maintenance of their diffuser machines.
• Coordinate with the Sales and Customer Experience teams regarding installations, maintenance schedules, and client requirements.
• Ensure all servicing activities comply with company standards and workplace safety procedures.
• Maintain company tools, spare parts inventory, and service equipment.
• Recommend equipment upgrades, replacement parts, or maintenance solutions that improve customer satisfaction and system efficiency.

What we're looking for

• Proven experience as a Field Technician or in a similar technical service role within the trades and services industry
• Strong technical knowledge and practical skills in equipment maintenance, repairs and troubleshooting
• Ability to read and interpret technical manuals, diagrams and specifications with confidence
• Excellent problem-solving abilities with a logical, methodical approach to diagnosing and resolving issues
• Exceptional customer service skills with the ability to communicate clearly and professionally with diverse customers
• Full driving licence and reliable access to personal transport for travel between job sites
• Physical fitness to perform manual tasks, climb ladders and work in various environmental conditions
• Strong organizational and time management skills to manage multiple service calls efficiently
• Integrity, reliability and a professional demeanour that inspires customer confidence
• Certification or formal training in a relevant technical field is highly desirable
• Experience with digital tools, mobile applications and data entry systems is preferred

What we offer

At hiessence Consumer Goods Trading, we invest in our employees and offer a competitive package designed to support your professional growth and personal wellbeing.

• Competitive salary commensurate with experience and skills

• Career progression pathways within our expanding organisation

• A supportive and collaborative team environment where your contributions are valued

• Flexible approach to work arrangements where possible to maintain work-life balance

• Opportunities to work with modern equipment and technology

• Clear communication channels and management support to help you succeed in your role

About us

Hiessence Consumer Goods Trading is a dedicated provider of quality products and services within the consumer goods sector. We are committed to delivering exceptional value to our customers through reliable equipment, professional service and technical expertise. Our team-focused culture emphasises integrity, customer satisfaction and continuous improvement. We believe in supporting our employees to develop their skills and build rewarding careers whilst contributing to our collective success. With a reputation for excellence and reliability, Hiessence Consumer Goods Trading is a dynamic workplace where skilled professionals can thrive and make a meaningful impact.

Apply now

If you are a motivated Field Technician with a passion for delivering excellent customer service and technical expertise, we would like to hear from you. Please submit your CV, covering letter and any relevant certifications to join the Hiessence Consumer Goods Trading team today.