Field Technician

About the Role

ASTRO ROBOTICS Service Inc., in partnership with Telexistence Inc. — a Japanese robotics company developing autonomous robot systems for retail — is looking for a Field Technician to join our growing team in Metro Manila.

In this role, you'll be hands-on with robot repair and maintenance on-site, while also serving as a key feedback loop — documenting failure patterns and reporting findings to our Field Service (FS) team in Japan to drive product improvements and process standardization.

This isn't just a fix-and-move-on role. We want someone who brings curiosity to the floor, captures what they learn, and helps us build a more reliable, scalable operation.

What You’ll Do

Core: Robot Repair & Maintenance

• Diagnose root causes of malfunctions and perform component replacement, adjustment, and functional testing on humanoid robots
• Drive efficiency and standardization of repair and maintenance procedures
• Identify recurring failure patterns and contribute to root cause analysis and prevention
• Provide feedback to the development team in Japan to improve product quality and maintainability
• Keep your work area and tools clean, organized, and ready

Supporting Responsibilities

• Accurately and promptly log all inspection, repair, and parts replacement activities
• Report repair details and findings to the Japan-based Field Service team
• Share knowledge and support teammates
• Collaborate with and support the operations team
• Take on additional tasks as directed by the company

Why This Role Stands Out

• Hands-on technical work is at the core, but you'll also contribute to process improvement and standardization based on what you see on the floor
• You'll help build systems that make robot operations more consistent and efficient
• A role where both technical skill and analytical thinking matter — bridging field work and product development
• Opportunity to work directly with the Field Service team in Japan

Requirements

Must-Have

• Graduate of a vocational school, technical institute, or equivalent (Electrical, Electronics, Mechanical, Mechatronics, or related field)

• Conversational English (for communication with internal and external stakeholders)

• Shift flexibility, including possible night shifts (shift schedule TBD)

• Valid driver's license

• 1+ year of repair/maintenance experience in electrical, mechanical, automotive, or industrial equipment

Nice to Have

• Experience maintaining automotive, industrial robots, or factory automation (FA) equipment
• Hands-on experience replacing or adjusting electric motors and gearboxes
• Enjoys hands-on assembly and repair work with tools
• Experience using PCs and configuration software
• Troubleshooting experience in field environments
• Motivated to work with autonomy in a startup environment

Work Location

Four E-Com Center, Pasay, Metro Manila

Ready to take the leap? 

Apply now and be part of the revolution in robotics!

■Corporate Intro Video:

https://youtu.be/5Q8rIQ6HA4M?feature=shared

https://youtu.be/D0mbiUQgbXY?feature=shared

Official Website: tx-inc.com

■Recent News:

“KDDI, a leading Japanese telecommunications company that invests in TX, showcased their product, the AI shelf-stocking robot Ghost, at the 2025 exhibition in Barcelona under the theme 'Future Convenience and Store.' This product is exclusively supported by our company.”

＞https://www.youtube.com/watch?v=4EaaOgoQn18

https://k-tai.watch.impress.co.jp/docs/event/mwc2025/1668657.html

■Video of VR Operations:

https://drive.google.com/file/d/1z7AM1UrOOTvbrb3Scwrpsb2K0pk4le1\_/view?usp=drive\_link

Know more about us here! 

Website: https://tx-inc.com/

Video: https://www.youtube.com/watch?v=D0mbiUQgbXY&t=2s