Field Technician

About eTap Management Services Inc. (EMSI)

eTap Management Services Inc. (EMSI) is an expanding cash management service provider specializing in secure cash collection, transportation, processing, and maintenance of cash and kiosk machines. Originally established under EMSI’s Accounting & Finance Operations Department (AFOD), the company has grown to support more than 4,000 machines nationwide through a workforce of over 500 employees.

Join the EMSI Team

Become part of a dynamic organization dedicated to delivering reliable cash management solutions across the Philippines. At EMSI, we value teamwork, accountability, and excellence. Grow your career with us while contributing to the seamless operation of financial services nationwide.

What a Field Technician Can Expect to Do

The Field Technician plays a key role in supporting field maintenance operations by ensuring machines are properly serviced, maintained, and operating efficiently. The position involves troubleshooting technical issues, conducting preventive maintenance, maintaining accurate service records, and ensuring compliance with company and safety standards. The role also supports operational efficiency through effective coordination, timely issue escalation, and continuous technical improvement.

Key Responsibilities

Troubleshooting and Repairs

• Diagnose machine issues and implement appropriate corrective actions.
• Replace faulty components using approved tools and replacement parts.
• Perform machine calibration after repairs to restore optimal performance.
• Coordinate recurring technical concerns with supervisors.
• Provide feedback regarding recurring equipment failures to support process improvements.

Preventive Maintenance

• Conduct scheduled inspections and preventive maintenance activities.
• Clean, lubricate, and calibrate machines to maintain performance and reliability.
• Identify worn components and recommend replacements before failure occurs.
• Verify machine functionality through testing after maintenance.
• Complete and submit all required preventive maintenance documentation.

Compliance with Technical and Safety Standards

• Follow established SOPs and maintenance procedures during servicing.
• Adhere to all safety requirements, including proper PPE usage and lockout/tagout procedures.
• Conduct post-service safety inspections to ensure compliance.
• Participate in required safety training sessions and drills.
• Immediately report hazards, unsafe conditions, or near-miss incidents.

Service Documentation

• Accurately record service activities, findings, corrective actions, and parts utilized.
• Maintain updated records within the company’s maintenance system.
• Submit service reports within the prescribed turnaround time.
• Attach required photos, logs, and supporting documentation for traceability.
• Provide accurate updates to support monitoring and reporting requirements.

Escalation Support

• Identify complex technical issues and escalate them with complete documentation.
• Assist supervisors and senior technicians during advanced troubleshooting activities.
• Share diagnostic results to facilitate faster issue resolution.
• Coordinate with technical support teams regarding high-level concerns.
• Document and communicate lessons learned from escalated cases.

Tools and Equipment Management

• Ensure service tools and kits are complete and ready before field assignments.
• Conduct routine inspections and calibration of specialized tools.
• Report damaged or missing equipment and coordinate replacements.
• Follow proper handling and storage procedures for tools and instruments.
• Maintain inventory records of assigned equipment and consumables.

Continuous Learning and Development

• Participate in company-sponsored technical training and workshops.
• Stay informed about new technologies, equipment models, and servicing techniques.
• Share technical knowledge with team members to encourage skill development.
• Complete required certifications and assessments within established timelines.
• Apply feedback from performance evaluations to enhance effectiveness.

Why Join EMSI?

• Competitive salary package
• Attractive employee benefits and perks
• Opportunity to work with a pioneering company driving innovation in financial technology
• Collaborative and innovation-driven work environment
• Career growth opportunities in technology, customer service, and leadership
• Strong culture centered on teamwork, creativity, and customer focus
• Chance to contribute to making financial services more accessible to communities nationwide

Why EMSI May Not Be the Right Fit

• If you have little interest in fintech or technical systems, this role may not align with your career aspirations.
• If you prefer a slower-paced workplace, you may find the environment challenging.
• If collaboration, innovation, and ingenuity are not among your preferred work values, EMSI may not be the ideal fit.
• If you lack passion for your work, long-term fulfillment in the role may be limited.

Finding a company whose mission aligns with your personal interests and professional goals is essential for long-term success and satisfaction.

Why You

• Vocational diploma, technical certification, or associate degree in Electronics, Electrical, Mechanical, or a related technical field.
• Training or certification in equipment servicing, troubleshooting, or preventive maintenance is an advantage.
• Must own a motorcycle with complete and updated registration documents and possess a valid driver’s license, depending on field assignment requirements.
• Occupational health and safety certification or training is preferred.
• At least 1–2 years of experience in equipment servicing, field maintenance, or technical support.

Be Part of the EMSI Revolution

Ready to build your career in an environment where innovation and technology come together? At EMSI, we are more than a fintech company we are industry pioneers committed to transforming the financial services landscape in the Philippines. Join us and be part of a team that is making a real difference every day.