Field Technician

About the Role

To support field operations by assisting in incident resolution and problem management, as well as installing, maintaining, and managing network and facilities equipment for WIOCC Group companies and clients.

Responsibilities

• Provide 24/7 field support, including on-call duties and work outside normal hours (nights, weekends, and public holidays) as required.
• Conduct proactive monitoring of network equipment and facilities.
• Assist with network installation, testing, commissioning, integration, and bringing services into operation.
• Perform cross-connects and patching (“jumping”) activities.
• Maintain accurate records, inventory, and spares management.
• Support the receipt of equipment, including bench testing, storage, and handling of RMA returns.
• Assist with incident and problem resolution as directed by NOC and TAC teams.
• Provide Service Desk support as required.
• Support Service Managers in operational activities as directed.
• Assist with technical shareholder support, consultancy, and sales support initiatives.
• Contribute to network quality and performance monitoring.
• Assist in the preparation of ad hoc reports as required.
• Provide support to other departments and projects as requested by the Programme Manager.
• Drive company vehicles as required.
• Adhere to all company policies and procedures.

Qualifications

• Matric (or equivalent school-leaving certificate), including Mathematics and English
• Diploma or Bachelor's degree in Engineering or related field (desirable)
• Technical certifications in CCNA, Cisco, MikroTik and Fiber Optic (desirable)
• Strong communication and interpersonal skills
• Valid driver’s license

Required Skills

• 2+ years of relevant work experience in telecom industry
• Working knowledge of ducts, fibre infrastructure, build methodologies, splice enclosures, patch panels, OSP and ISP environments
• Strong communication and interpersonal skills, including the ability to follow instructions effectively
• Proficiency in using systems to capture and maintain accurate records in a timely manner
• Proven ability to manage multiple priorities and solve problems in a fast-paced environment