Field Technician - Dubuque, IA

At Martin Equipment, you're more than an employee. You're part of a team that values hard work, integrity, teamwork, and genuine care for one another. As a fourth-generation, family- and woman-owned John Deere Construction & Forestry dealer, we've built a culture where people are supported, challenged, and given opportunities to grow. We're passionate about delivering exceptional service and helping our customers succeed, and we know that starts with great people. If you're ready to build a rewarding career with a team that genuinely cares, we encourage you to apply.

POSITION PURPOSE

The Field Technician is responsible for diagnosing, repairing, inspecting, and maintaining customer-owned, rental, and company-owned equipment at customer locations and job sites. This position provides onsite service support to ensure equipment operates safely, reliably, and efficiently while maximizing customer uptime. The Field Technician serves as a key representative of the dealership by delivering professional service, technical expertise, and responsive customer support in the field.

KEY RESPONSIBILITIES

Customer Support

• Provide professional onsite repair, maintenance, and diagnostic services at customer locations.
• Communicate repair findings, equipment condition, and maintenance recommendations to customers.
• Respond to customer service requests in a timely and professional manner.
• Support customer uptime by minimizing equipment downtime through efficient troubleshooting and repairs.
• Promote strong customer relationships through exceptional service and professional communication.
• Represent the dealership positively while working in the field and at customer job sites.

Operational Excellence

• Perform preventative maintenance services on customer, rental, and company-owned equipment.
• Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, diesel, and technology-related equipment systems.
• Conduct equipment safety inspections and operational evaluations.
• Operate and maintain a company field service truck and associated equipment.
• Order, request, and coordinate parts needed to complete repairs efficiently.
• Utilize diagnostic software, service manuals, schematics, and technical resources to support field repairs.
• Complete work orders, labor entries, service reports, and documentation accurately and promptly.
• Conduct operational testing and verification following repairs.
• Maintain tools, service equipment, and vehicles in safe and serviceable condition.
• Manage assigned work schedules and service calls efficiently to meet customer and dealership expectations.

Teamwork & Collaboration

• Work closely with Service Managers, Shop Foremen, Parts personnel, and fellow technicians to support customer needs.
• Communicate equipment status, repair needs, and parts requirements effectively.
• Assist in identifying opportunities to improve service processes and customer support.
• Participate in dealership meetings, training programs, and professional development activities.
• Foster a positive, collaborative, and team-oriented work environment.

Safety & Compliance

• Follow all company, dealership, manufacturer, OSHA, DOT, and governmental safety regulations and procedures.
• Utilize required personal protective equipment (PPE) at all times.
• Operate field service vehicles, equipment, and tools in accordance with established safety standards.
• Maintain a clean and safe work environment at customer locations and job sites.
• Report hazards, accidents, injuries, and unsafe conditions immediately.
• Ensure repaired equipment is returned to service in a safe operating condition.

Additional Duties

• Participate in emergency service support activities when required.
• Assist with special projects, equipment inspections, and operational initiatives as assigned.
• Support dealership goals by maintaining flexibility and responsiveness to customer needs.
• Perform other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS

Education

• High School Diploma, GED, or equivalent required.
• Technical training in Diesel Technology, Agricultural Equipment Technology, Construction Equipment Technology, or a related field preferred.
• Ability to read and interpret technical schematics, diagrams, and service manuals preferred.

Experience

• Five (5) to seven (7) years of experience repairing and maintaining diesel-powered equipment required.
• Experience troubleshooting hydraulic and electrical systems required.
• Previous field service experience within the construction, agricultural, heavy equipment, or related industries preferred.
• Experience operating diagnostic equipment and manufacturer service systems preferred.

Technical Skills

• Strong diagnostic and troubleshooting abilities involving mechanical, hydraulic, electrical, and diesel systems.
• Ability to utilize diagnostic software, technical manuals, and service documentation.
• Ability to read and interpret technical schematics and repair information.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities.

Licenses & Certifications

• Valid driver's license with an acceptable driving record required.
• Class A Commercial Driver's License (CDL) preferred.
• Ability to meet company vehicle operation requirements.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, climb, bend, stoop, kneel, crouch, and reach for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Manual dexterity required to operate tools, diagnostic equipment, and service vehicles.
• Adequate vision and hearing to inspect equipment, diagnose problems, and communicate effectively.
• Ability to work independently in various customer and jobsite environments.

WORK ENVIRONMENT

• Work is performed primarily at customer locations, jobsites, and outdoor environments.
• Frequent travel throughout the assigned service territory.
• Regular exposure to weather conditions including heat, cold, rain, humidity, and wind.
• Frequent exposure to petroleum products, lubricants, solvents, equipment-related fumes, and mechanical hazards.
• Exposure to moving equipment, vibration, noise, dirt, dust, and construction site conditions.
• Operation of field service vehicles and heavy equipment in varying work environments.

SAFETY REQUIREMENTS

• Follow all company, dealership, manufacturer, OSHA, DOT, and regulatory safety policies and procedures.
• Wear required personal protective equipment (PPE) at all times while performing assigned duties.
• Follow established lockout/tagout, equipment operation, lifting, and repair procedures.
• Maintain field service vehicles, tools, and equipment in safe operating condition.
• Report hazards, accidents, injuries, and unsafe conditions immediately.
• Participate in required safety meetings, training programs, and compliance initiatives.

BENEFITS

• 100% company-paid health insurance premiums for employees and their families
• 401(k) retirement plan
• Paid vacation
• Paid holidays
• $40,000 company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Flexible Spending Account (FSA) option
• Optional employee-paid dental, vision, disability, and voluntary life insurance coverage

DISCLAIMER

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications required. Management reserves the right to modify, add, or remove duties as business needs require.