Field Technician I

The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.

Responsibilities

• Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers
• Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment
• Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment
• Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes
• Performs installation and maintenance on all telecommunication networks
• Contributes to best client service and supports them during field visits
• Reviews work order requests to ensure services requested are completed
• Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled
• Utilizes various electronic testing devices
• Locates, identifies and marks buried infrastructure cables
• Configures and sets up of residential wireless access points and irrigation timers
• Activates Smart Home components and various other wireless devices
• Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance
• Performs maintenance and repair on outside plant facilities
• Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)
• Assists other technical personnel in the performance of their duties when requested
• Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image
• Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation
• Maintains professional conduct with all customers and the general public at all times
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Education and Experience:

• High School Diploma or equivalent required
• 2+ years of field technician experience preferred
• 2+ years of wired and/or wireless internet experience preferred

Skills and Knowledge:

• Must be able to read, write and understand English and have exceptional verbal and written communication skills
• Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks
• Knowledge of advanced technological products available to consumers
• Ability to diagnose the nature of a problem and troubleshoot to correct it

Personal Attributes:

• Strong interpersonal skills
• Inquisitive, detail-oriented with strong technological and analytical skills
• Honesty and integrity
• Self-motivated with a strong work ethic
• Continuous learner
• Commitment to diversity, equity and inclusion

Certifications and Licenses

• A valid Florida Drivers License with acceptable driving history is required