FIFO IT Support

🚀 FIFO Site Support Technician | 8:6 Roster | WA Mining Operations 

We're seeking a motivated Site Support Technician who combines strong technical capability with outstanding customer service and a can-do attitude. This is an exciting opportunity to support critical operations across remote mine sites while developing your career through our exclusive Launch Mentoring Program. 

🏭 About the Client
Our client is a global leader in the resources sector, operating some of Australia's largest and most technologically advanced mining operations. They are committed to innovation, safety, and digital transformation, leveraging cutting-edge technology to improve productivity, connectivity, and operational excellence across remote sites.

🌟 Why Apply?
✅ FIFO 8:6 roster
✅ 6-month initial with possible extension - long term
✅ Work in a large-scale enterprise IT environment
✅ Support modern workplace technologies and critical operational systems
✅ Exposure to senior operational stakeholders
✅ Strong career growth and development opportunities
✅ Access to our exclusive 90-Day Launch Mentoring Program 

🚀 Exclusive Launch Mentoring Program We don't just place people into jobs, we help them succeed.

Every successful candidate will gain access to our Launch Program, a structured 90-day mentoring and performance enablement program designed to build confidence, accelerate onboarding, and help you make an impact from day one.
The program includes:
🔹 Six personalised mentoring sessions
🔹 1:1 support from experienced industry professionals
🔹 Psychometric insights to understand your strengths
🔹 Practical frameworks to build credibility and early wins
🔹 Stakeholder engagement and relationship-building strategies
🔹 Goal-focused coaching aligned to your first 30, 60 and 90 days 
Your first 90 days, done better. 

🔧 The Role As a Site Support Technician, you will provide hands-on and remote IT support across FIFO operations, ensuring incidents and service requests are resolved safely, efficiently, and within agreed service levels.
Key Responsibilities

• Provide technical support for laptops, desktops, tablets, mobile devices and BYOD equipment
• Troubleshoot and resolve hardware and software issues
• Install, maintain and repair end-user devices
• Deliver face-to-face and remote support services
• Manage second-level support escalations
• Deploy and support tablets across remote sites
• Support technologies including Active Directory, Microsoft 365, Symantec, KNOX and 2FA
• Collaborate with Service Desk, Infrastructure and Application teams
• Build strong relationships with operational leaders and key stakeholders
• Ensure service excellence while adhering to all HSE requirements

✅ What We're Looking For
✔ 2-3 years' FIFO experience in an IT support role
✔ Relevant IT qualifications or certifications
✔ Strong troubleshooting and problem-solving skills
✔ Excellent communication and customer service abilities
✔ Experience supporting enterprise-level users and stakeholders
✔ Positive attitude, initiative, and a commitment to delivering exceptional service

📩 Ready to Launch Your Next Opportunity? If you're an IT professional who thrives in a FIFO environment and wants to be part of a team that invests in your success, we'd love to hear from you.

Apply today and take the next step in your IT career.
Contact: Laura Gilles – (08) 9423 1416 9423 1416) – (Job reference: 271996)

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.