Rothstein Recruitment

Figaro Application Support SME- Wealth Management
Excellent opportunity opens for a Figaro Application Support SME to join a growing Wealth Manager. This role offers the opportunity to join a highly regarded financial services organisation, supporting a suite of business-critical applications used across the business. Working closely with technology teams, business stakeholders, and third-party vendors, you will play a key role in maintaining application stability, driving service improvements, and ensuring users receive a first-class support experience. The position provides broad exposure across application support, incident management, software releases, testing, and change initiatives within a dynamic and collaborative environment.
Main Responsibilities
<ul>
<li>Provide day-to-day support for Figaro applications, ensuring high levels of availability and performance.</li>
<li>Investigate, troubleshoot, and resolve application incidents, service requests, and technical issues.</li>
<li>Manage incidents through to resolution, communicating effectively with end users and stakeholders throughout.</li>
<li>Liaise with external vendors and technology partners to escalate and resolve complex issues.</li>
<li>Support system upgrades, software deployments, releases, and testing activities.</li>
<li>Monitor application performance and proactively identify opportunities for improvement.</li>
<li>Maintain application support documentation, processes, and knowledge bases.</li>
<li>Participate in change management, business continuity, and disaster recovery activities.</li>
<li>Work closely with business users to understand requirements and enhance system functionality.</li>
<li>Contribute to continuous improvement initiatives across the application support function.</li>
</ul>
Key Requirements
<ul>
<li>Proven experience in an Application Support, Production Support, or Support role.</li>
<li>Strong experience supporting Figaro applications.</li>
<li>Previous experience within Financial Services, Wealth Management, Private Banking, or another regulated environment.</li>
<li>Familiarity with ITIL principles and service management best practices.</li>
<li>Experience using service management tools such as ServiceNow, JIRA, or Ivanti.</li>
<li>Strong troubleshooting, analytical, and problem-solving skills.</li>
<li>Excellent stakeholder management and communication abilities.</li>
<li>Salesforce experience.</li>
<li>SQL Server Management Studio knowledge.</li>
<li>Experience with Objectif Lune PlanetPress and/or INVU Document Management.</li>
<li>Exposure to data warehousing and reporting environments.</li>
<li>Experience supporting software releases, testing, and change implementations.</li>
</ul>
Please Apply In
Figaro Application Support Wealth Management

Figaro Application Support SME - Wealth Management

Figaro Application Support SME - Wealth Management

This job is no longer available

Talents

Recruiters

About