File Agent

We are recruiting on a Contract Basis for 12 months

What is the opportunity?

In this role you will have responsibility for the management, security and integrity of all collateral files and you will provide support for routine non-complex data entry and on-line input transactions using basic understanding of products and processes.

Activities include filling and retrieving of files, pulling files for re-registration of MBS, file re-registered MBS, prepare files for new collateral, boxing new loans for archival, filing insurances, mortgages, CMAR queries and ensuring fulfillment of request in a timely manner with an emphasis on throughput/accuracy and repetition.

What will you do?

• Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements
• Ensure all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct for client with focus on timeliness
• Identify and recommend solutions to recurring errors and servicing gaps to Reporting Officer
• Take ownership of client concerns, building ownership and accountability at first point of contact and referring to manager where required
• Identify and recommend service improvements/enhancements to Reporting Officer
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines
• Proactively identify operational inefficiencies and recommend improvements.

What do you need to succeed?

Must-have

• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Ability to multi-task and adjust to the demand/needs of our clients and service partners
• Ability to work in a fast paced environment
• Attention to details with strong organizational skills
• Solid understanding and able to navigate through a variety of bank applications to complete incoming work
• Excellent team work mindset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

East Hill Street:Nassau

City:

Nassau

Country:

Bahamas

Work hours/week:

35

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Service Provider (Training Required)

Pay Type:

Salaried

Posted Date:

2026-08-14

Application Deadline:

2026-08-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.