File Clerk/Document Processing Associate

About Us

For more than four decades, Citadel Information Management has provided secure document management services to businesses nationwide. We are a locally owned company built on teamwork, accountability, professionalism, and long-term customer relationships.

We are seeking a highly organized and dependable Document Processing Associate to assist with various extensive-scale document preparation, records organization, indexing, and data-entry projects, both onsite and at client locations.

This position is ideal for someone who enjoys structured work, attention to detail, organization, and working within a professional team environment.

Job Description

Modern file clerks and document processing associates require more than basic filing ability. Strong candidates combine organization, accuracy, consistency, and operational critical-thinking skills to maintain records integrity, confidentiality, and workflow efficiency.

Core Skill Sets

· Attention to detail

· Organization and file management

· Accuracy and consistency

· Time management

· Dependability and accountability

· Professional communication

· Confidentiality awareness

· Basic computer and data-entry skills

· Document preparation and indexing

· Scanning and digital records handling

Critical Thinking & Problem-Solving Skills

· Identify discrepancies in files and records

· Recognize missing or duplicate documentation

· Notice barcode or indexing inconsistencies

· Detect sequencing or labeling errors

· Follow detailed procedures accurately

· Escalate issues appropriately to management

· Adapt to changing project priorities

· Maintain workflow under deadlines

· Use sound judgment when handling confidential information

Key Responsibilities and Accountabilities

· Prepare paper records for scanning and digital conversion

· Remove staples, clips, bindings, and organize files for processing

· Barcode and label files accurately

· Perform data entry and indexing into company software systems

· Verify document accuracy and completeness

· Organize records according to client specifications

· Maintain confidentiality of sensitive information

· Assist with records storage and retrieval projects

· Follow company procedures and quality-control standards

· Report project progress and issues to management/owners as required

· All other duties as assigned

Required Qualifications

· Follow instructions as required

· Computer skills and data-entry skills required

· Report errors to management same day

· Professional communication and reliability

· Strong attention to detail and accuracy

· Verification of data entry (proof work) throughout project

· Ability to adjust workload as projects dictate

· Comfortable performing repetitive organizational tasks

· Ability to work independently and as part of a team

· Strong organizational skills

· Ability to lift and move file boxes (up to 50 lbs)

· High school diploma or equivalent

Preferred Proficiencies

· File organization experience

· Records management experience

· Data-entry background

· Scanning or imaging experience

· Barcode tracking familiarity

· Microsoft Office experience

· Like-type work previous experience

Position Details

· Contract position

· Monday–Friday schedule

· Wear appropriate clothing, I.D. Badges

· Professional office environment

· Opportunities for long-term growth

· Competitive hourly compensation

Pay: $18.00 - $20.00 per hour

Expected hours: 35.0 – 40.0 per week

Application Question(s):

• Are you willing to travel to our Romeoville, IL office as assigned?

Experience:

• Data entry: 3 years (Required)
• File Clerk: 1 year (Required)
• Microsoft Excel: 3 years (Required)
• Records management: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Rosemont, IL 60018 (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person