File Management Support Officer

Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 16,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver and achieve long-term change.

Job description:

File Management Support Officer - ISU, Counties Manukau

• Based at CMDHQ
• Band C
• Police Employee
• Permanent Full Time
• LAV
• JR 6026547

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The role of the File Management Support Officer (FMSO) is an integral part of Counties Manukau's service delivery. This role manages a high volume of interactions with both public and internal departments and tasks ranging from creating reports for customers, assessing files reported through 105 non-emergency and Online Reporting and entering charges for Court in alignment with Police policies and procedures.

The ideal FMSO will be a hard-working team player, who is familiar with working in an agile environment and committed to being part of a high performing team. You will also have a clear understanding of our Business and model the New Zealand Police Values - Professionalism, Respect, Integrity, Commitment to Māori and The Treaty, Empathy and Valuing Diversity.

Key Accountabilities:

• Ensures completion and correct filing of all related documentation, i.e. separate file attachments, DNA and Fingerprint evidence.
• Completes all NIA transactions, i.e. Docloc, Stats modifications and entries, file minuting, pre-formatted screens, file modifications.
• Disclosure of files as required within the provisions of the Privacy Act and Official Information Act.
• Provides support services for the accurate completion of DNA paperwork.
• Prepares correspondence to insurance companies, victims, Police staff.
• Sets up templates and streamlining work systems on the computer.
• Conducts appropriate telephone enquiries in respect of files being requested for Official Information Act and Privacy Act requests as and when required.
• Deals with routine enquiries from staff regarding files being prepared by File Management Centre.
• Receives all forensic results for District, updates NIA, forwards to appropriate area and follows up on results to ensure actioned.
• Promptly answers, screens and redirects all telephone calls in a polite and helpful manner.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Whakaritenga motuhake | Special requirements

• Please note, this role is a Locally Advertised Position (LAV) and is only open to applicants within Counties Manukau Police District.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/2026-07/File%20Management%20Support%20Officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence from between $64,161.00 - $66,975.00 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Wednesday 9th of September 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.

Interviews are tentatively scheduled for TBC.

If you have any questions about this vacancy, please contact [email protected]