Filed Service Engineer - Testing Machines

Our Client is a prestigious and consolidated Multinational Company, leader in the Industrial sector. To reinforce its structure, commissioned us to select the following professional figure

Field Service Engineer – Testing Machines

Tasks

• Provide on-site support for the product range, including, but not limited to calibration, maintenance and basic troubleshooting of materials testing systems in Italy.
• Proactively look for leads for new tools/machines, accessories and other services.
• Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence.
• Report on competitive equipment and activities at customer sites.
• Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits.
• Ensure that planning for visits including travel is carried out in the most cost-efficient way.
• Deliver basic software training to customers, when required.
• Reponsible for quality of own work and ensure all administration is accurate and up to date, to the latest company requirements using the tools provided.
• To submit expenses and other paperwork within the required timeframe.
• Contribute to the company's efforts to improve customer satisfaction, reduce costs and improve quality and other process’s as required.
• Perform other ad hoc duties as may from time to time be requested.

Skills

• High school diploma relevant technical discipline: mechatronics, mechanics, electrical, electronic engineering or equivalent
• Troubleshooting experience with electromechanical/electronic systems.
• Solid experience in the same role
• Basic awareness of costs and own impact on margin
• Well organized with good time management skills
• Good written and verbal communication skills
• Excellent interpersonal skills, flexible, resilient, open minded
• Team player and strong Customer oriented
• Good English both oral and written
• Willingness to travel frequently

Location: Italy (province of Turin + Central and Southern Italy)