Final expense closer

Company Description Black Strom Technologies, in partnership with Blackstrom BPO, specializes in providing premium, customized leads across high-growth sectors such as final expense insurance, Medicare, ACA, solar appointments, real estate, and roofing. The company focuses on connecting clients with motivated prospects to help amplify sales, expand customer bases, and maximize revenue. With an innovative and tailored approach, Black Strom Technologies supports businesses seeking to scale their operations in competitive markets. Team members contribute directly to driving client success by working with quality lead pipelines and growth-focused strategies.

Role Description The Final Expense Closer is a full-time, on-site role based in Rawalpindi. In this position, the team member will handle inbound and outbound calls with pre-qualified and warm final expense leads, conduct needs-based discussions, and present suitable final expense insurance solutions. Daily responsibilities include explaining policy benefits and terms, addressing questions and objections, and guiding prospects through application and closing processes while maintaining accurate records in CRM systems. The role also involves following up on pending cases, meeting individual and team sales targets, collaborating with supervisors to refine scripts and closing strategies, and adhering to regulatory and company compliance standards.

Qualifications

• Strong sales and closing abilities, including experience in phone-based selling and handling objections in a final expense or life insurance environment.
• Excellent communication and interpersonal skills, with clear spoken English and the ability to build trust and rapport quickly with diverse clients.
• Customer service and relationship management skills, including active listening, empathy, and a consultative approach to matching client needs with solutions.
• Basic technology and administrative skills, such as working with CRM systems, call dialers, and maintaining accurate call notes and documentation.
• Previous experience in insurance, telesales, or BPO outbound sales is highly preferred; familiarity with final expense products is a plus.
• Ability to work on-site in Rawalpindi on a full-time schedule, meet performance targets, and collaborate effectively within a structured team environment.
• Minimum high school diploma or equivalent; further education or relevant certifications in sales or insurance are an advantage.