Finance Administrator

About the Role

OnTheGo Eyecare Ltd is looking for a reliable, organised and confident Part-Time Client Payments & Invoicing Administrator to join our office team in London.

The main purpose of the role is to ensure that invoices and payment links are issued promptly after services are provided, payments are followed up within agreed timeframes, and outstanding payments are actively managed.

You will also be required to contact clients and Next of Kin (NOKs) by telephone to request and arrange payment, so confidence speaking to people over the phone is essential.

This is a hands-on administrative role suited to someone who is organised, accurate and comfortable taking responsibility for ensuring payments are followed through.

Key Responsibilities

• Raise invoices following completion of services.
• Send invoices and payment links within the required timeframe.
• Monitor outstanding invoices and payments.
• Contact clients and NOKs by telephone regarding outstanding payments.
• Take or arrange payment in accordance with company procedures.
• Resend payment links where required.
• Follow up unpaid invoices promptly.
• Answer payment and invoice queries professionally.
• Keep accurate records of all invoices, payments and client/NOK contact.
• Escalate disputed or difficult payment matters to management.
• Liaise with the wider team to resolve invoicing or payment issues.
• Maintain confidentiality when handling client and financial information.

About You

We are looking for someone who is:

• Organised and reliable
• Confident and professional on the telephone
• Comfortable asking for and following up payments
• Accurate and highly detail-oriented
• Able to work to deadlines and agreed timeframes
• Proactive and able to work independently
• Friendly, polite and professional when dealing with clients and NOKs
• Comfortable using email, spreadsheets and computer systems
• Able to maintain confidentiality and handle sensitive information appropriately

Experience

Previous experience in any of the following would be beneficial:

• Invoicing
• Accounts administration
• Credit control
• Finance administration
• Customer service
• Healthcare administration
• General office administration

Experience in healthcare, optical services, domiciliary care or NHS services would be an advantage but is not essential.

What the Role Involves

This role is particularly suited to someone who enjoys structured administrative work but is also confident speaking to people.

You will be expected to take ownership of your workload and ensure that invoices are sent, payment links are issued and outstanding payments are followed up within the required timeframe.

Attention to detail is extremely important, as is the ability to communicate professionally with clients and NOKs when discussing payments.

Salary & Working Hours

£13.00 per hour

• 15–20 hours per week
• Monday to Friday
• Office-based in London
• Working days and hours are negotiable, depending on the needs of the business and the successful candidate
• Salary paid according to hours worked

Pay: From £13.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

• Company pension

Application question(s):

• have you worked in sales before ?
• are you confident on the phone?

Work Location: In person