Finance & Operations Coordinator

This is not a traditional bookkeeping position. We are looking for a capable, adaptable person who can keep our day-to-day financial administration accurate while also ensuring that orders, invoices, customer requests, inboxes and operational details are handled properly. This role is perfect for someone who enjoys administration and doesn't want to be tied to their desk all day, and who loves beauty, skincare and/or aesthetics.

About Us

High Street Maison discovers exceptional independent beauty and wellness brands from around the world and brings them to Canadian retailers and customers.

Through our wholesale distribution business, online store and Calgary boutique, we connect distinctive products with people looking for quality, integrity and results.

We are a small, founder-led company. That means every person has a meaningful impact on the experience we create and how effectively the business operates.

The Opportunity

We are looking for the person who makes sure nothing falls through the cracks, the one who keeps the day-to-day business running properly.

The Finance & Operations Coordinator is the operational anchor of High Street. You will own routine bookkeeping and financial administration, online and wholesale fulfilment, office administration, inventory and the showroom customer experience. This is a hands-on position. On any given day, you may reconcile transactions in QuickBooks, pack a wholesale order, help a customer choose a skincare product, follow up on a missing invoice and improve an inefficient process.

This is our Swiss Army Knife role: a resourceful, versatile operator who is comfortable moving between QuickBooks, customer service, inventory, order packing, inbox management and process improvement. You see what needs doing, learn new systems and solve problems independently, make sound decisions and follow-through to completion.

Key Responsibilities

Bookkeeping and financial administration

• Maintain accurate, current records in QuickBooks Online.
• Create customer invoices and enter supplier bills and expenses.
• Record payments and complete routine bank and credit-card reconciliations.
• Monitor accounts receivable and follow up on overdue invoices.
• Keep the Founder out of routine bookkeeping and financial-document chasing.

Online and wholesale fulfilment

• Process, pick, pack and ship online and wholesale orders.
• Prepare invoices, packing slips, shipping labels and tracking information.
• Resolve damaged, missing, delayed or incorrect orders.
• Manage inventory and maintain organized stock.

Customer experience and merchandising

• Respond promptly to customer and wholesale enquiries.
• Provide warm, knowledgeable service in the boutique.
• Learn our skincare, beauty and wellness brands and make thoughtful product recommendations.
• Keep the boutique polished, stocked and beautifully merchandised.

Office administration and systems

• Monitor shared inboxes and ensure every message has a clear next action.
• Manage mail, deliveries, files, supplies and recurring administrative tasks.
• Use approved AI tools to streamline routine work, draft communications and document procedures.
• Identify and implement practical process improvements.

What we are looking for

• Practical QuickBooks Online experience is required.
• Previous bookkeeping, office administration, ecommerce, fulfilment or retail operations experience.
• Strong customer-service and communication skills.
• Genuine interest in skincare, beauty and wellness.
• Confidence learning and independently using new software.
• Strong attention to detail, organization and follow-through.
• A practical problem-solver who raises issues early and brings possible solutions.
• Ability to move comfortably between desk work, customer service and physical order fulfilment.
• Shopify or point-of-sale experience is an advantage.

Pay: From $26.00 per hour

Benefits:

• Casual dress
• Dental care
• On-site parking

Work Location: In person