Finance & Operations Support Analyst

Company: Julius Silvert

Location: Philadelphia, PA (100% Onsite)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break)

About Us: In business since 1915, Julius Silvert is a premier specialty food distributor serving top chefs, restaurants, and culinary institutions across the Northeast and Mid-Atlantic. We rely on state-of-the-art technology, logistics, and enterprise systems to ensure our exceptional ingredients are delivered fresh and on time. We are looking for a dedicated F&O Support Analyst to help maintain and optimize the vital systems that keep our business moving.

Role: Overview The F&O (Finance & Operations) Support Analyst serves as the primary technical and functional support contact for our ERP system (Microsoft Dynamics 365 F&O / Enterprise systems). You will work closely with our finance, warehouse, and operations teams to troubleshoot issues, guide users through system processes, and ensure our distribution workflows run smoothly.

Key Responsibilities

• Provide tier 1 and tier 2 functional support to end-users utilizing the Finance and Operations ERP system.
• Troubleshoot system errors, workflow bottlenecks, and data discrepancies within inventory, order management, and financial modules.
• Assist in onboarding and training new employees on core F&O system functionality and best practices.
• Act as a liaison between the operations team and senior developers/system administrators to escalate complex technical bugs.
• Monitor system performance and assist with testing during system upgrades or new module rollouts.
• Perform additional IT and operational duties as needed to support a dynamic warehouse and distribution environment.

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Qualifications:

• 2+ years of experience supporting ERP systems, specifically Finance & Operations (Microsoft Dynamics 365 F&O preferred).
• Strong understanding of supply chain, inventory management, and basic accounting/finance principles.
• Excellent problem-solving skills and the ability to translate technical concepts to non-technical warehouse and office staff.
• Ability to thrive in a fast-paced, high-volume distribution environment.