Finance Assistant (Credit Collection)

About the role

City-Link Express (M) Sdn Bhd is seeking a Finance Assistant (Credit Collection) to join our finance team on a full-time basis. Based in Shah Alam, Subang Selangor, this role is essential to our accounts receivable and credit control operations. As a Finance Assistant specialising in credit collection, you will play a vital part in maintaining our company's cash flow and ensuring timely recovery of outstanding payments. This position offers an excellent opportunity to develop your expertise in credit management whilst contributing directly to the financial health of our organisation.

Job Description

• To collect the amount due to the company within the standard 14 days or as per agreed terms
• To ensure that the debts are closely monitored and followed up.
• To make a minimum of 10 collection calls/emails per day.
• Prepare bank in slip and daily bank on all collections.
• Prepare payment allocation based on customers payment vouchers / written advice on a daily basis
• Promptly maintaining and updating the collection helpdesk.
• Send reminders to customers who default in payment as per credit terms.
• Reprint invoice/statement for customer upon request. This must be completed on the same day as per request.
• Answer all enquiries on collection matters. Other matters to be issued to the relevant departments immediately.
• Recommend for suspension service if 3 phone calls / emails go unanswered.
• Recommend for suspension service if no payment is made within 90 days.
• Recommend handover of absconded or problematic accounts for agents.
• Make monthly recommendation of write of bad debts.
• Joint visit with Officer / Superior on problematic clients.
• Raise requisition for debit/credit notes in the event of invoice discrepancy.
• Recommend issuing of demand letter to delinquent clients
• Prepare a monthly collection forecast
• To reply customer e-mails within 1 working day.
• To utilize FileZilla for retrieval of banking details and FTP files
• Follow all ISO and company's policies and procedures.
• To handle any additional task handed by HOD from time to time.

About us

City-Link Express (M) Sdn Bhd is a leading logistics and express delivery company operating across Malaysia. We are committed to providing reliable, efficient and professional services to our customers whilst maintaining the highest standards of business integrity. Our organisation values teamwork, accountability and continuous improvement. With a strong reputation in the industry, we continue to grow and expand our operations, creating opportunities for talented individuals to contribute to our success and develop rewarding careers with us.

Apply now

If you are interested in joining our team and believe you have the skills and experience we are looking for, please submit your application including your CV and a cover letter. We look forward to hearing from you.