Finance Customer Support (Remote | Night Shift)

About the role

As a Finance Customer Support Analyst, you will partner with the Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base. You will support the Revenue Accounting team by assisting in Collections for all sales-assisted customers with a main focus on ensuring query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast-paced operational environment is essential. The role is crucial to scaling the order-to-cash process globally.

Key responsibilities

• Support the global B2B Cash Collections & Order Management team and help drive continuous improvement
• Act as a subject matter expert and resolve tickets and tasks within the service level agreement with internal and external business partners through Asana and Zendesk
• Escalate disputes to Stakeholders if appropriate
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
• Assist with ad-hoc projects as required

About you

• 3+ years related experience in revenue operations or accounts receivable, preferably experience at a SaaS company
• Strong understanding of order-to-cash cycle and business processes
• Excellent organizational skills with the ability to prioritize tasks and various deadlines
• Strong aptitude and proficiency in Excel
• Excellent communication and organizational skills, both written and verbal
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
• Desire to learn and grow in Revenue Accounting for a high growth business

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leave