Finance Ecosystem Operation Manager

Job Summary

Could you be the full-time Finance Ecosystem Operation Manager in Bangalore were looking for

Your future role

• Take on a new challenge and apply your application management expertise in a cutting-edge field. Youll work alongside collaborative and dynamic teammates.
• Youll ensure the continuity, performance, and efficiency of applications critical to our operations. Day-to-day, youll work closely with teams across the business (such as Service Teams, Business Users, and external partners), lead maintenance activities, and oversee incident and change management processes, and much more.
• Youll specifically take care of monitoring application performance and driving support activities, but also enhancing applications based on business needs.
• Well look to you for:
  • Ensuring service continuity for applications within your scope
  • Leading and managing maintenance activities with external partners
  • Monitoring application performance through KPIs, OSAs, and SLAs
  • Driving Level 2 and Level 3 support activities
  • Delivering enhancements aligned with business priorities
  • Coordinating with partners, service teams, and business users for incident and change management
  • Organizing operational and performance review meetings with stakeholders
  • Managing vendor relationships and ensuring adequate support
  • Acting as an escalation point for key users and stakeholders
  • Proposing and implementing continuous improvement initiatives
  • Preparing operational reporting and dashboards
  • Ensuring operational readiness during project Go-Live transitions

Requirements

• Degree in Information Technology, Computer Science, or a related field
• Experience or understanding of application management and maintenance
• Knowledge of IT service management concepts (e.g., ITIL)
• Familiarity with incident management, change management, and performance monitoring
• A certification in ITIL or a similar framework
• Strong stakeholder management and communication skills
• Ability to lead change through innovation and collaboration