Finance Manager (Remote)

About the role

The Finance Business Partner is the senior finance partner to CES regional and operational leadership. The role converts financial and operational data into decisions that improve revenue quality, gross margin, operating expense discipline, and EBIT. It leads the financial cadence for an assigned portfolio of clients, programs, and sites, while directing the work of Operations Analysts and coordinating with Workforce Management, Accounting, Pricing, Commercial, and other enabling teams.

Key responsibilities

• Own the regional financial narrative through EBIT, including actuals, forecast, budget, risks, opportunities, and corrective actions
• Lead financial performance reviews with regional, site, and program leaders, focusing discussion on business drivers and decisions
• Translate operating performance into financial outcomes across revenue, labor, delivery costs, gross margin, operating expense, and EBIT
• Maintain a balanced portfolio view and prioritize finance support according to revenue, complexity, margin risk, client commitments, and strategic importance
• Lead the regional annual plan, rolling forecast, long-range outlook, and scenario analysis in partnership with operating leaders
• Challenge assumptions using operational drivers, historical performance, contractual economics, pipeline changes, inflation, foreign exchange, and site-level cost dynamics
• Ensure risks and opportunities have quantified financial impact, accountable owners, specific actions, and expected realization dates
• Partner with Commercial, Pricing, and Operations on renewals, scope changes, minimum commitments, and margin improvement opportunities
• Set priorities, allocate portfolios, coach, and review the work of assigned Operations Analysts; maintain backup coverage for critical programs and billing cycles
• Establish consistent standards for forecasts, variance explanations, management reporting, invoicing controls, data quality, and stakeholder follow-through

About you

• Bachelor's degree in finance, accounting, economics, business, or a related field; advanced degree or CPA/CMA credential preferred
• Typically 7–10 years of progressive finance, FP&A, commercial finance, or operational finance experience, including leadership of analysts or cross-functional workstreams
• Demonstrated ownership of a multi-client or multi-site P&L and the ability to explain performance from revenue through EBIT
• Strong planning, forecasting, scenario modeling, business case, and executive communication capabilities
• Experience in BPO, contact center, outsourced services, or another labor-intensive service environment strongly preferred
• Advanced spreadsheet and business-intelligence capability; practical experience improving finance processes through automation, analytics, or AI-enabled tools
• Commercial judgment — understands how contracts, client behavior, operating delivery, and cost structure interact
• Constructive challenge — tests assumptions directly while preserving trusted stakeholder relationships
• Insight to action — turns complex analysis into clear choices, owners, and follow-through
• Portfolio leadership — balances competing needs and focuses limited capacity on the highest-value decisions