Finance Operations Manager (O2C)

About the Role

We are seeking an Order to Cash (OTC) Operations Manager to lead end‑to‑end OTC service delivery across one or more client portfolios. This role is accountable for operational performance, client engagement, people leadership, and continuous improvement, ensuring delivery excellence across the OTC lifecycle.

You will partner closely with Client Account Leadership and senior stakeholders, leveraging enterprise finance capabilities to drive results, manage risk, and optimize service delivery.

Work Set‑up: Return to Office (RTO) Location: Taguig – Uptown Bonifacio Tower 3 Shift: Night Shift | Rest Days: Weekends Off

Key Responsibilities

• Support sales pursuits and solution delivery by leveraging Order‑to‑Cash and broader finance operations capabilities.
• Build and maintain strong client relationships in collaboration with Client Account Leadership.
• Define and execute the OTC service delivery strategy across assigned client portfolios.
• Lead and monitor delivery performance, addressing issues and implementing continuous improvement initiatives to meet project targets and SLA commitments.
• Oversee people engagement, workforce planning, recruitment, and staffing to optimize delivery outcomes.
• Provide operational leadership while aligning execution with broader business priorities.
• Participate in risk identification and mitigation decisions impacting multiple teams and service areas.

Skills & Qualifications

• 8–12 years of relevant experience in Order to Cash (OTC) operations.
• 5–10 years of supervisory or people management experience.
• Strong background in stakeholder and client management.
• Solid understanding of OTC processes, including billing, collections, cash application, credit management, and dispute resolution.
• Experience in shared services, BPO, or global delivery environments is an advantage.
• Experience or background in business transformation is an advantage.

Why Join Us

• Lead high‑visibility OTC operations supporting global clients.
• Opportunity to influence delivery strategy, operational excellence, and transformation initiatives.
• Competitive compensation and benefits.
• Clear career progression within a strong finance operations leadership community.

How to Apply

If you’re interested in joining our diverse community, please apply directly to this job advertisement. After applying, you may be directed to another link to create and complete your Workday profile or receive an email from our recruiters with instructions. Please provide all required information within 24 hours to ensure smooth processing.

Important: In your Workday application, select Job Boards → JobStreet in the “How Did You Hear About Us?” section so we can track your application easily.

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