Finance Service Admin II (Accounts Receivable) - Nightshift

The Financial Services Admin II is responsible for the billing resolution, invoice upload and invoice rejection resubmissions of client AR within an assigned portfolio of accounts and invoices.   Incumbents will serve as the primary point of contact of Insight finance department.  This position will report to the Supervisor of Financial Services.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage an assigned portfolio of client AR for Portal upload and Credit Re-Bill requests.
• Ability to successfully meet client Portal billing requirements.
• This Role portfolio is primarily made-up larger clients with special handling of portal EDI invoice rejections.  These accounts require a more experienced Admin who can perform their daily tasks with minimal supervision.  Resolution to issues is generally more complex and requires good problem-solving skills.
• Call/E-Mail internal client to get resolutions on issues on the invoices to ensure timely manner on billing of invoices.
• Provide required billing resolution for assigned Credit Re-Bill portfolio/ Worklists.
• Must be able to complete assigned tasks in a specified time frame.
• Email Insight internal customer to get clarification or approval on the request based on the approval Matrix.
• Keep detailed record/status of their ongoing Portal upload efforts and Credit Re-Bill request.
• Monitor the FSA mailbox and review the assigned Credit Re-Bill request.
• Must be able to effectively communicate with clients and fellow Insight teammates. Must meet SLA’s (Service Level Agreements) within Insight internal clients.
• Must maintain their portfolio goals aligned to departmental insight Global standards.
• Notify FSR if they experience any difficulties in uploading invoices to portal to make some adjustments or recommendations on how to proceed.
• Sort and file correspondence.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education and/or Experience:

High school diploma or general education degree (GED).   Some college education preferred.

Six months to 2 years previous Collection, Admin, Billing and Disputes experience required; or equivalent combination of education and experience. Preferably experience supporting or working in Billing Portal and Client Credit-Rebill Disputes Resolutions.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations.  Ability to write basic reports and business correspondence.  Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates. Must possess basic knowledge of Billing Portal, Collection procedures, and Client Disputes Resolutions procedures.

Ability to develop rapport and drive customer service within the Insight internal clients. Must be able to complete assigned tasks in a specified time frame. Must be able to effectively communicate with clients and fellow Insight teammates. Must meet SLA’s (Service Level Agreements) with sales and clients.  Must maintain their portfolio workload or predetermined departmental standards.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers and printers, light traffic)
• Ability to work in a confined area
• Ability to sit at a computer terminal for an extended period of time

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.