Finance Support

Ready to say, “Hello” to a new career?

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

This role will be a part of our Mobile Travel Agents (MTA) brand, supporting our team across the country.

About the Role

Reporting to the Finance Manager for MTA, this role provides accurate and efficient financial administrative support to the Finance Manager and MTA Advisors, ensuring the integrity of financial data, timely processing of transactions, and high-quality support to internal stakeholders.

Key Responsibilities

As Finance Support for MTA, your daily tasks will involve:

Finance Administration & Processing

• Assist and work closely with the Finance Executive in all finance administration duties.
• Accurately allocate funds from the client account daily, ensuring all deposits are receipted in a timely manner.
• Maintain accurate trip file data entry, including all client and supplier payment records, ensuring consistency from commencement to completion.
• Record detailed and clear file notes to support collaboration across team members.
• Prepare payment schedules and process EFT payments via Commbiz, including international money transfers, for approval by the Finance Manager.
• Review, monitor, and follow up on Advisors’ monthly membership fees, ensuring timely payment and resolving any discrepancies or outstanding amounts.

Reconciliation & Reporting

• Perform client account reconciliations in MYOB within required timeframes as directed by the Finance Manager.
• Prepare and distribute unallocated deposits communications to Advisors on a regular basis.
• Review debit file reports and resolve discrepancies in collaboration with MTA staff and Advisors.

Advisor Support

• Providing support to MTA Advisors with finance-related queries and day-to-day operational issues, including invoices and receipts.

• Assist new Advisors during onboarding and transition with finance processes and systems.

• Support Advisors who have ceased operations with any remaining bookings under MTA.

• Assist Platinum Advisors with additional finance-related duties as required.

• Respond to phone and email enquiries in a professional, polite, and efficient manner.

• Address commission-related queries from Advisors, including discrepancies or payment delays, in consultation with the Finance Manager.

Collaboration & Escalation

• Refer Advisor needs, issues, or concerns relating to suppliers or products to the appropriate Team Leader or Support Manager to ensure timely resolution
• Participate in team meetings, contributing ideas, feedback, and continuous improvement initiatives.
• Undertake special projects and additional duties as required.

Compliance & Continuous Improvement

• Operate in accordance with company policies, procedures, and systems.
• Ensure the confidentiality and security of all sensitive information, including client data, financial records, and Advisor details.
• Maintain and enhance product knowledge and technical skills to improve efficiency and service delivery.
• Ensure accurate and comprehensive file notes are maintained within the travel management system to support team collaboration.

Team Contribution

• Actively contribute to a positive team environment and support overall workplace harmony and company wellbeing.

In order to be successful in this role, the ideal candidate will have:

• Proven finance administration/accounts experience.
• Previous experience in a finance administration, accounts, bookkeeping, or finance support role.
• Strong reconciliation and payment processing skills.
• MYOB (or similar accounting software) experience.
• Exceptional accuracy and attention to detail.
• Strong stakeholder service and communication skills.
• Understanding of basic accounting principles and financial controls.
• Knowledge of accounts receivable and payment processing activities.
• Understanding of confidentiality and handling sensitive financial information.
• Ability to follow documented procedures and compliance requirements.
• Experience preparing EFT payments and banking transactions.
• Experience processing payments, receipting, account allocations, and reconciliations.

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.