Financial Aid Advisor

Franklin College has a full-time opening for a Financial Aid Advisor in the Office of Financial Aid. The

Financial Aid Advisor is responsible for providing comprehensive financial aid counseling and support

to students and families, administering federal, state, and institutional financial aid programs,

delivering outreach to current and prospective students at Franklin College, and managing key

processes supporting the Office of Financial Aid. The Financial Aid Advisor reports to the Director of

Financial Aid and is a critical role in effective execution of student financial aid.

The position advises students and families on available financial aid options, ensures compliance with

federal, state, and institutional policies, reviews and processes aid applications, and supports student

success through comprehensive counseling and outreach. The Financial Aid Advisor serves as the

primary resource for students regarding financial aid eligibility, financing options, borrowing and

repayment obligations, and financial literacy. The Advisor also assists with scholarship administration,

verification, professional judgment reviews, compliance activities, and other aid processing duties. The position directly impacts the College’s enrollment, retention, and student success initiatives by helping students navigate financial resources to pursue their educational goals.

RESPONSIBILITIES

• Advise students and families on financial aid eligibility, affordability, financing and borrowing

options, FAFSA completion, and loan repayment obligations

• Provide in-person student support by appointment or drop-in counseling, and manage all phone

and email inquiries to the Office of Financial Aid

• Explain loan-borrowing requirements and assist with specific FAFSA questions or issues

• Attend, participate, and manage all campus outreach events (e.g., orientation programs) including

preparation, coordination, and delivery of content

• Review document submissions for verification, contribute to professional judgment decisions, and

handle appeals process

• Execute SAP review, assessment, notification, and appeals processes

• Interpret and explain federal, state, and institutional financial aid policies and procedures

• Manage online student financial aid portal and outside scholarship processing

• Oversee production and distribution of academic certificates and award letters for prospective

students

• Assist in disbursement processing and conducting student aid packaging

• Lead scholarship administration, eligibility review, and awarding process

• Collaborate with Admissions, Business Office, and Student Success offices to provide student

support

QUALIFICATIONS

• Bachelor’s degree from an accredited college or university

Demonstrated technical aptitude and proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word) and Adobe Acrobat

- Ability to interpret and explain complex federal regulations and financial aid policies

- Excellent written, oral, and interpersonal skills

- Strong customer service and organizational skills

- A willingness to learn and participate in professional development opportunities

- Ability to handle sensitive and difficult situations with care, confidentiality, and discretion

- Work requires extreme attention to detail in a fast-paced environment with the ability to manage multiple priorities while working independently as well as collaboratively

- Must be able to work with diverse populations of students and colleagues

APPLICATION PROCESS

The position offers an excellent benefits package including: health, life and disability insurance, paid

vacation, paid sick and holiday time, retirement plan, and full tuition benefits for employees and their

family. Review of applications will begin immediately and continue until the position is filled.

Interested candidates should submit a complete application including cover letter, resume and three

professional references via  employment opportunities at www.FranklinCollege.edu/employment

Contact Human Resources with additional questions.

Franklin College

101 Branigin Boulevard

Franklin, IN 46131

[email protected]

www.FranklinCollege.edu

Franklin   College   is   committed   to   providing   an   inclusive   and   welcoming   environment   and   to   ensuring   that educational   and   employment   decisions are based on individuals’ abilities and qualifications. Consistent with these principles and applicable laws, it is therefore the College’s policy not to discriminate on the basis of age, color,   disability,   gender,   gender   expression,   gender   identity,   genetic   information,   national   origin,   marital status,   race,   religion,   sex,   sexual   orientation   or   veteran   status   as   consistent   with   the   Policy   on   Prohibited Discrimination,   Harassment   and   Related   Misconduct.   No person,   on   the   basis   of   protected   status,   shall   be excluded   from   participating   in,   be   denied   the   benefits   of,   or   be   subjected   to   unlawful   discrimination, harassment,   or   retaliation   under   any   College   program   or   activity,   including   with   respect   to   employment   terms and   conditions.   Such   a   policy ensures   that   only   relevant   factors   are   considered   and   that   equitable   and consistent   standards   of   conduct   and   performance   are   applied.