Financial Aid Coordinator

Reports to: Dean of Student Financial Services
Location: Lawrence University Appleton, WI

PRIMARY****OBJECTIVE
Lawrence University is seeking an in-person Financial Aid Coordinator to support the Financial Aid Office and the Student Accounts Office. This role is the first point of contact for phone, email, and in-person inquiries from students and parents. This position partners closely with students and families to navigate all aspects of the financial aid process, including aid processing, and day-to-day office operations, while contributing to a responsive and service oriented team environment.

DUTIESANDRESPONSIBILITIES

• Provide exceptional customer service.

• Serve as the front-line support for Financial Aid and Student Accounts, which includes
  phone calls, monitoring the general email inbox, and greeting walk-ins.

• Assist with application materials, FAFSA and CSS Profile Profile file downloads, and
  updating student records.

• Process and review reports regarding student financial aid requirements, student account
  balance, and ensure compliance with Federal Student Aid regulations.

• Assist with the disbursement of payments, including outside scholarships, 529 plans, and private loans.

• Coordinate processing of institutional payments for special programs

• Maintain current knowledge of federal and state financial aid programs, software, and
  regulations.

• Perform other duties as assigned.

WORKING****RELATIONSHIPS
This position will work collaboratively with other offices, specifically: Admissions, Financial Services, the Registrar’s Office, and Development; and other members of the Lawrence community. Additionally, opportunities to network with colleagues from other colleges and other members of the financial aid community are supported and expected.

Work requires problem solving and decision-making guided by established policies, practices, and procedures.

PREFERREDSKILLSAND****KNOWLEDGE

• Commitment to customer service, including ability to maintain a positive attitude and professionalism.

• Ability to effectively and professionally communicate orally and in writing with diverse
  populations.

• Demonstrated digital literacy and technical expertise.

• Ability to recognize, analyze, and solve problems.

• Ability to organize workflow and handle multiple tasks simultaneously.

• Ability to maintain confidentiality of information with strong integrity and ethics.

• Demonstrated commitment, empathy, and sensitivity to meeting the needs of diverse
  populations.

• Excellent collaboration skills coupled with the ability to work both autonomously and as
  part of a team.

REQUIREDMINIMUMQUALIFICATIONS

• Bachelor’s degree required.

• Prior customer service, data entry, and/or experience in higher education is preferred.