Financial Aid Representative

Job Summary:

We are seeking an organized and personable Financial Aid Representative to join our team. The Financial Aid Representative plays a critical role in supporting prospective and current students as they navigate the financial aid process. This position is responsible for providing clear, accurate, and personalized guidance on funding options, eligibility requirements, and application procedures in person or in a total virtual environment. Success in this role requires excellent communication skills, strong attention to compliance and detail, a student-centered approach, and a solid understanding of financial aid regulations.

Hours: Monday, Wednesday 9am-6pm; Tuesday, Thursday 10am-7pm; Friday 8am-4pm. Rotating 3rd Saturday of the month 9am-1pm.

Key Responsibilities

1. Student Support & Communication

• Serve as the primary point of contact for students seeking information about financial aid, including grants, loans, scholarships, and payment plans.
• Communicate clearly and compassionately with students via phone, email, text, and virtual meetings.
• Explain complex financial aid processes in an accessible and supportive manner.
• Guide students through FAFSA completion and verification processes, ensuring required documentation is submitted accurately and in a timely manner.

2. Financial Aid Processing

• Review and assess financial aid applications to determine eligibility based on federal, state, and institutional guidelines.
• Package financial aid awards and communicate details to students clearly and promptly.
• Ensure timely processing of all documents and updates in the student information system and financial aid software.
• Monitor student records for changes in eligibility, enrollment status, or compliance requirements.

3. Compliance & Regulatory Adherence

• Maintain current knowledge of Title IV regulations, institutional policies, and federal/state financial aid guidelines.
• Ensure all activities are conducted in accordance with FERPA, DOE standards, and internal audit requirements.
• Safeguard student financial data and handle sensitive information with confidentiality and integrity.

4. Collaboration & Team Support

• Partner with admissions, student accounts, and academic teams to support a seamless enrollment and financial aid experience.
• Participate in team meetings, training sessions, and compliance workshops.
• Share feedback with leadership on process improvements, student trends, or recurring concerns.

5. Other Duties as Assigned

• Assist with special projects, audits, and departmental goals as needed.
• Demonstrate flexibility and a proactive mindset in supporting the overall success of the Financial Aid department and the institution.

6. Exhibit Core Values

• All employees are expected to consistently exhibit Midwest Technical Institute’s core values in their daily interactions and work performance. These values are central to our success and culture, and we expect every team member to embody them.

  • Positive Attitude
  • Respect
  • Initiative
  • Dedication
  • Excellence

Qualifications:

Education & Experience

• High School Diploma or Equivalent required
• 2 Years of related work experience required
• Previous work in a financial aid office or related department is a plus.

Skills & Competencies:

• Ability to solve problems effectively and efficiently.
• Reliable with strong attendance, punctuality, and follow-through.
• Excellent verbal and written communication skills.
• Customer focused mindset with a professional and friendly demeanor.
• Self-starter who can stay motivated and work well on their own.
• Well-organized and able to manage time and tasks effectively.
• Proficiency with CRM systems, student information systems, and Microsoft Office software.

Working Conditions:

• Infrequent Travel to campuses for off-site training – Less than 5%
• Full-Time role with a 39-hour workweek, occasional overtime can be required.
• In office environment. Sitting for extended periods of time.

Compensation & Benefits:

• Salary – $22.50-$24.50 hourly
• Benefits-
• • Comprehensive health, dental and vision insurance.
  • Paid Time Off and Holiday Pay.
  • 401K Retirement Plan with employer match.

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