Financial Coordinator

Job Title: Financial Coordinator

Reports to: Cycle Revenue Manager

FLSA Status: Non-Exempt

Summary: CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. Our Financial coordinators will monitor our accounts and contact clients to set up payment plans, as well as post encounters and payments received from patients.

Required Duties and Responsibilities: Include the following. Other duties may be assigned.

• Monitoring customer accounts and assisting them with payment plans, deposits, and one-time payments.
• Reaching out to customers to discuss their debts and payment options.
• Posting payments and credits to customer’s billing ledgers.
• Managing payment plans and refund operations.
• Working with the Patient Correspondence team to handle incoming calls from patients with collections questions.
• This position may also be responsible for performing other duties as assigned, consistent with the role and operations needs of the organization

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and at least one year of related experience and/or training; Will consider equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge, Skills and Other Abilities:

• Medical Terminology
• Time management skills
• Strong communication, both written and verbal
• Great active listening skills
• A patient and empathetic attitude
• Comfortable working in fast-paced environments
• Computer literacy

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

Comprehensive benefits package:

• 401(k)
• Dental insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Flexible spending account
• Paid time off
• Maternity Leave