FINANCIAL COUNSELOR

Job Summary:

• Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay.
• Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
• Resolve issues on the spot if at all possible.
• Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.
• Respond to email and voicemail within 24 hours.
• Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Education:              
High school diploma required.

Experience:           
 Two years' medical office setting required. Two years' customer service skills required. Computer skills required.

Additional Skills/Abilities:           
 Must be proficient in Microsoft Office Suite of products.