Financial Resilience Worker

• 12 Month Maximum Term Contract
• Part Time (0.5 FTE)
• Competitive above-award salary, SCHADS Level 4 - $94,124.78

About the Role

As a Financial Resilience Worker with Good Money, you will support individuals and families experiencing financial stress or hardship by providing early intervention, practical assistance and connections to relevant services. Using a trauma-informed, strengths-based approach, you will help participants build their financial capability, resilience and confidence while navigating challenges. Working as part of a collaborative, community-focused team, you will play an important role in delivering wraparound support that empowers people to achieve greater financial wellbeing.

This role is contracted until 30 September 2027, with possible extension.

Key Responsibilities

• Support individuals experiencing financial hardship through early intervention, practical assistance, and tailored financial conversations that build confidence, capability and resilience.
• Provide information and support to access financial and material assistance, including grants, utility relief, rent support and No Interest Loans.
• Deliver financial literacy education, budgeting support and group learning activities that strengthen participants’ financial wellbeing.
• Connect participants to relevant internal, community and specialist services through a “no wrong door” approach and wraparound support model
• Build strong partnerships with community organisations and maintain accurate records and service data to support quality service delivery and outcomes.

About you

• Qualifications: Diploma in Community Services or a related discipline, or equivalent demonstrated experience. Relevant financial literacy training or qualifications will be highly regarded.
• Experience: Demonstrated experience supporting individuals or groups to build financial capability, confidence and wellbeing, particularly those experiencing financial vulnerability or hardship.
• Mandatory Requirements: Current Working with Children Check (WWCC), satisfactory Police Check, and unrestricted right to work in Australia.
• Desirable Skills: Strong communication, advocacy and relationship-building skills, with the ability to facilitate financial literacy education, navigate community support systems and maintain accurate case notes and service data.
• Attributes: A compassionate, participant-centred approach with a commitment to trauma-informed practice, social justice, cultural inclusion, collaboration and continuous learning.

Benefits

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 28 September 2026

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