Financial Service Represenative II

Title: Financial Service Representative (FSR) II
Department:    Retail Operations            Reports To: Retail Center Manager
Employment Status: Full-Time            Classification: Non-Exempt

Position Summary:
This position calls for individuals who are Compassionate, Accountable, bring Real Value, Integrity, New ideas and provide Guidance to our members as well as the team. These key elements define PrimeWay’s culture. Another key aspect of this financial service position is to identify members’ financial needs and recommend appropriate solutions. Additionally, the Financial Service Representative II will assist members with their financial transactions involving cash and other negotiable monetary instruments.

Financial Service Representative Responsibilities:

• Demonstrating a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, openly contributing to the success of others on the team, and living by the core values that define the CARING culture

• Greeting members with a friendly, welcoming smile as they enter the building

• Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales

• Performing daily member services, such as opening and closing accounts and account research 

• Updating member information and records as requested according to standard operating procedures

• Completing requests for special services, such as statement copies, check copies, stop payment orders, and debit cards 

• Identifying, recording, and reporting fraudulent activity to prevent potential losses 

• Observing PrimeWay guidelines, policies, and procedures to adhere to compliance, regulations, and security standards 

• Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act 

• Establishing positive and productive working relationships at all levels within the organization

• Reviewing account profiles while performing Teller transactions in order to suggest appropriate PrimeWay products and services

• Building member relationships to ensure usage of PrimeWay FCU as their primary financial institution

• Facilitating discussions with members to uncover needs beyond those initially presented.

• Evaluating credit reports to present members with appropriate PrimeWay products and services 

• Making outbound phone calls to existing members

• Originating and closing consumer loans in a timely manner by guiding the member through the process and setting proper expectations from application through to funding

• Demonstrating accountability of personal contributions toward all personal, team, and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits, and service

• Submitting business partner referrals when appropriate

• Maintaining an expert level of product knowledge

• Identifying and originating real estate loans and referrals

• Opening and maintaining IRA accounts with accuracy

• Collecting and presenting data to the team regarding progress toward goals

Knowledge and Skills

• Ability to maintain significant levels of diplomacy, trust, and normal courtesy and tact.  
• Excellent communication skills; ability to use applicable computer software 
• Ability to motivate or influence others

Education and Experience

• High school education or GED 6 months – 2 years relevant experience 
• Credit Union or Banking experience: 2 years

ADA Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.